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IT Technician

RIT Solutions

Cameron, LA
IT Technician

Location: Cameron, Louisiana

Role: The Hiring Manager is requiring candidate that is a Help Desk, Service Desk type resource that has Apple and Windows experience

Responsibilities:

  • Provide insightful advice and hands-on technical support to employees
  • Diagnose and resolve technical hardware and software issues and offer solutions to get employees up and running again
  • Triage requests accordingly to our 3rd party IT provider
  • Teach and train employees on new applications or hardware as requested
  • Provide support for on-boarding and off-boarding new and departing employees

Qualifications:

  • 2+ years of experience as a help desk support technician in a macOS environment (Ideally, you have been a Genius at an Apple Store)
  • Certification in Apple products and devices preferred
  • A blend of Mac and Microsoft support skills desired
  • Strong problem-solving skills
  • Excellent verbal and written communication skills
  • Success in team environments, demonstrating shared responsibility and accountability with other team members
  • Comprehensive understanding of operating systems, including macOS and Windows

Once again, this is a 100% fully onsite position. Please forward qualified candidate(s) for review and don't hesitate advising if any questions.

Apply
Vacancy posted 4 days ago
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