Technical Representative - Exploration Tooling

Technical Representative – Exploration Tooling West Valley City, 2455 South 3600 West, West Valley City, Utah, United States of America Job Description Established in 1890, Boart Longyear is the world’s leading provider of innovative, safe, and productivity‑driven drilling equipment and tooling, with a focus on mining and exploration activities across a wide range of commodities. Location & Travel Requirements This is a field‑based role supporting exploration drilling operations across the Western United States. Extensive travel is required (up to 80%), including site‑based work in remote environments and occasional travel to Boart Longyear facilities or warehouses. Job Overview The Exploration Tooling and Diamond Bits Service Technician is responsible for providing onsite support for customers using Boart Longyear’s diamond coring bits and exploration tooling. Responsibilities include tool servicing, failure analysis, field trials, and training to ensure product performance and customer satisfaction. The technician serves as a technical liaison between the field, engineering, sales, and product development teams. Key Responsibilities Conduct onsite inspections, servicing, and performance assessments of exploration drilling products including diamond bits, core barrels, and rods. Analyze bit and tool wear, identify causes of poor performance, and recommend corrective action to improve tool life and efficiency. Train drilling contractors and exploration teams on correct handling, maintenance, and usage of Boart Longyear products. Support new product introductions and trials by setting up tooling, capturing field performance data, and reporting findings. Document service calls, performance issues, and customer feedback using designated reporting systems; communicate observations to product and engineering teams for continuous improvement. Maintain and track service kits, test inventory, and specialized field tools required to complete servicing and diagnostics. Perform other reasonable duties as assigned. Key Skills & Competencies Mechanical Aptitude : Strong mechanical understanding and ability to troubleshoot downhole tooling and drill bit wear conditions. Customer Service Orientation : Professional demeanor with a service‑first mindset and strong interpersonal skills to build trust and credibility. Problem Solving : Ability to work independently in remote field environments to diagnose issues and implement technical solutions. Communication : Clear verbal and written communication for delivering training, completing reports, and coordinating with stakeholders. Mining/Exploration Knowledge : Familiarity with diamond drilling operations, tooling systems, and typical challenges in exploration drilling. Adaptability : Capable of managing shifting priorities, working in adverse weather conditions, and adjusting to customer needs. Qualifications Education – High school diploma or GED required. Technical training or certification in mechanics, drilling systems, or a related trade is a plus. Experience – 2–5 years of field experience in drilling services, tooling maintenance, or equipment support. Prior experience with exploration drilling or diamond bits strongly preferred. Languages – English required; Spanish is a plus. Physical and Environmental Conditions Work Environment – Primarily field‑based across exploration sites, with exposure to dust, noise, and varying weather conditions. Occasional work in shop or warehouse environments. Lifting Requirements – Ability to lift, move, and carry equipment up to 75 lbs regularly. Requires bending, kneeling, and standing for extended periods. Compensation, Benefits and Perks Competitive pay, comprehensive benefits, and career advancement opportunities. Included benefits: medical, vision, and dental program; retirement program; employee recognition rewards program (BRAVO); employee assistance program. Equal Opportunity Employer: We thank all who apply but will only be contacting those selected for an interview. Please apply online #J-18808-Ljbffr Boart Longyear