EMS Supervisor - Massachusetts

EMS Supervisor - Massachusetts

Application Deadline:


10 October 2026

Department:


USA Retail

Employment Type:


Permanent - Full Time

Location:


EMS Wrentham (VWR)

Compensation:


$15.00 - $20.33 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, EMS has the perfect opportunity for you!

Were looking for a


Team Leader


to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

• 
  Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
  
  



• 
  Drive continuous growth by coaching, training, and mentoring your team.
  
  



• 
  Keep your team informed and engaged through clear, open communication.
  
  



• 
  Empower your team with up-to-date product knowledge to meet customer needs confidently.
  
  

Operational Excellence:

• 
  Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
  
  



• 
  Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
  
  



• 
  Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
  
  



• 
  Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
  
  

Sales & Performance:

• 
  Motivate your team to meet and exceed sales targets and KPIs.
  
  



• 
  Identify growth opportunities for team members and suggest strategies for their development.
  
  

Customer Experience:

• 
  Set the standard for exceptional customer service and ensure its delivered consistently.
  
  



• 
  Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
  
  



• 
  Represent the EMS brand with enthusiasm and professionalism.
  
  



• 
  Build connections within the local community, enhancing the stores personal and welcoming atmosphere.
  
  

We would love to meet someone who is

• 
  Passionate about delivering outstanding customer service.
  
  



• 
  A confident and reliable motivator, with a talent for inspiring others.
  
  



• 
  Experienced in all areas of retail, from stock control to visual merchandising.
  
  



• 
  A strong communicator who can engage at all levels and provide constructive feedback.
  
  



• 
  Proactive and results-driven, with a track record of setting and achieving goals.
  
  



• 
  Approachable, trustworthy, and a natural team player.
  
  



• 
  Skilled at problem-solving within company guidelines and policies.
  
  

What's in it for you?

• 
  Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
  
  



• 
  50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports
  
  



• 
  A stable, successful and supported environment
  
  



• 
  Length of service awards
  
  

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!