Specialist / Senior Specialist, HR Technology

Join Us At Markel

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The primary focus of this position is to support the delivery of HR services and solutions to Markel Corporation. Support, triage, and resolve incidents and requests from employees related to HR systems and processes. Perform routine operational setups, transactional and system use support, analyze data and tasks dependencies for process improvement opportunities. Perform audits, ensure data integrity, support mass-uploads, generate simple reports. Develop and maintain job aids, reference materials, process documentation, and training content. Ensure testing of system changes. Provide support for global HR team strategic/tactical initiatives and new solutions and implementations. Proactively seek to understand new materials and solutions to build the base of organizational knowledge within Markel.

Responsibilities

• Monitor tickets and investigate and re-assign or resolve requests and incidents related to HR systems and operations. Provide high quality customer service to ensure needs are met. Collaborate with functional and technical staff on the resolution, as needed. Maintain all the procedural documentation and tickets handling map.
• Develop a solid understanding and knowledge of Markel's organization and HR systems capabilities to assist global HR team with system user guidance and provide routine transactional system support.
• Develop and maintain the HR system-related sites, job aids, reference materials, process documentation, develop and deliver training content. Propose process or system improvements.
• Execute operational system setup tasks and selected transactions, provide full-transactional support services to senior level management. Maintain documentation on operational system setup tasks and transactions in scope of the HR Solutions support.
• Support data integrity in accordance with Markel data audit and reporting needs by running queries, analyzing data, facilitating, or executing data corrections. Assist in preparation of mass-data upload templates and files.
• Support testing of system changes, including staging on-demand transactions, executing testing plans, developing testing plans, and facilitating testing issues resolution. Assist global HR team with other testing or project needs.
• Assist in the development and delivery of simple standard reports or data compilation tasks per customer or HR team needs.

Education

• Bachelors degree in human resources or related field
• Workday Reporting Certification or similar preferred

Work Experience

• Minimum 1-2 years of HR systems or HR experience
• Minimum 2 years of customer service or user support experience
• Experience with ServiceNow or similar tools plus
• Experience with Workday preferred

Skill Set

• Familiar with HR processes, data and system design, structure, functions and processes; good understanding of data/reporting tools.
• Basic problem solving and tasks/data dependencies understanding skills; good analytical and root-cause identification skills
• Proven customer service, communication, and presentation skills in a group or team setting.
• Collaborative team member and participant on initiatives and projects.
• Exercises sound judgement, actively practices and advises on confidentiality a must. Ability to actively advocates for and educates end users on data accuracy and integrity. Preferred
• Attention to detail and accuracy. Ability to follow through on all tasks and projects, and ability to manage multiple priorities
• Proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint. Basic Teams skills

Preferred Skill Set

• Proven understanding HR systems, processes, data and system design, structure, functions, and HR technology landscape; Strong understanding of data/reporting/incidents & requests tracking tools. Good understanding of HR business dependencies. Familiarity with APIs, connectors, and integration concepts.
• Proven problem solving and tasks/data dependencies understanding skills; good analytical and root-cause identification skills. Strong ability to document findings and translate technical concepts into business language.
• Ability to identify inefficiencies and propose streamlined workflows. Good understanding of user-centric approaches to improve employee experience.
• Proven attention to details and accuracy. Ability to follow through on all tasks and projects independently, ability to manage multiple priorities, and cross functional tasks.
• Proficient in Microsoft Teams and SharePoint. Basic Microsoft PowerApps understanding.
• Ability to actively research HR tech trends and market developments. Comfortable with prototyping and supporting pilots, documenting findings, and evaluating outcomes. Collaborate across HR for adoption.

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
• All legitimate communications with Markel recruiters will come from Markel.com email addresses.
• We would also ask that you please report any job employment scams related to Markel to View email address on click.appcast.io.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the View email address on click.appcast.io.

No agencies please.