Distribution Operations Associate

Distribution Operations Associate

Since 2019, hello82 is a platform deeply rooted in the vibrant world of K-pop. We specialize in creating connections between fans and their favorite K-pop artists through a fusion of innovative marketing strategies, immersive music distribution, and providing unparalleled experiences that resonate with fans worldwide. As an independent music label and distribution arm, hello82 is rapidly expanding alongside the ever-growing community of K-pop fanbases. Some of our artists include: ATEEZ, P1Harmony, xikers, THE BOYZ, STAYC, and ONEUS.

Job Overview

We are seeking an entry-level Distribution Operations Associate to join our team. The ideal candidate will be a motivated individual with exceptional writing and problem-solving skills and a love for K-Pop is preferred!

Key Responsibilities

• Adaptability & Flexibility: This role requires an individual who is able to wear multiple hats and adapt to changing priorities in a fast-paced environment.
• Data Entry: Accurately input, update, and maintain critical logistics data across various platforms, including Google Sheets, Shopify, ASN systems, and other softwares.
• Product Management: Assist the Distribution Manager with product launches and updates by accurately uploading product information to Shopify and various retail partner portals.
• Operational Communication: Serve as a key point of contact by communicating effectively with the distribution team, internal departments, and 3PL (Third-Party Logistics) partners. Ensure a clear and timely flow of information to coordinate shipments, resolve issues, and support daily operations.
• Release Coordination: Proactively stay informed on upcoming product releases and updates from the commerce team and hello82.com. This includes coordinating with relevant teams to ensure distribution plans are in place for new product launches.
• Confidentiality & Security: Maintain strict confidentiality regarding all sensitive company information, including unreleased products and upcoming business strategies.
• Problem-Solving: The ability to work independently, think critically, and handle tasks outside the typical scope of the job description is essential.

Qualifications

• Exceptional attention to detail and a high level of accuracy
• Strong organizational and time-management skills
• Able to wear multiple different hats
• K-pop knowledge preferred
• Tech Savvy, comfortable using computers
• Experience with Shopify, Asana (or any project management tools), or Slack is a plus!
• Microsoft Office suites (Excel and Word) or Google Workplace (Docs, sheet, slides, etc)
• Experience with fulfillment
• Attention to detail and organization
• Flexibility with schedule changes and overtime
• High school diploma, general education degree, or equivalent
• Flexible to work weekends when necessary
• Proficiency in Korean language mandatory (minimum conversational Korean) to support our Korean-speaking partners

Benefits

The hello82 team understands the importance of ensuring our employees have strong benefits to support them wherever they are. Our company offers robust benefits and perks, including:

• Medical, dental, vision plans
• 401(k) plan with employer match
• Mental health/wellness support
• Employee Assistance Program (EAP)
• Employee discount on hello82 products
• Flexible time off for you to recharge
• 12 company paid holidays