Laboratory Assistant

Job Description

Stillwater Medical Group

Position Name: SMG Lab Assistant

Position Scope:

Responsibilities include: Perform Laboratory procedures according to established clinic guidelines and other relevant regulations. All programs and activities are designed to support the short and long term mission, goals and objectives of the Stillwater Medical Group. This position is expected to support the mission, goals and objectives of the Stillwater Medical Group.

Qualifications

Education:

Licenses, certification, or registration which indicate attainment of a recognized level of competence and which meet Federal, State, or local requirements and are required for employment.

• High school diploma or G.E.D.

• Phlebotomy Certification preferred.

• Current CPR certification preferred.

• Medical Assistant program preferred.

• OSHA Training

Skills required:

• Advanced organizational skills

• Excellent verbal and written communication skills in English

• Proven ability to manage multiple priorities daily.

• Knowledge of health care field

• Skill in performing assigned tasks appropriately; tact and diplomacy in interpersonal interactions

• Ability to learn and retain information regarding patient care procedures; to project a pleasant and professional image; plan, prioritize and complete delegated tasks; demonstrate compassion and caring in dealing with others; apply written instructions and standardized work practices; communicate clearly; and establish and maintain effective relationships with staff, patients and families.

Experience required:

• A minimum of one year customer service experience preferably in health care setting

• Proven ability to manage multiple priorities daily

Computer proficiency:

• Basic computer skills

• Keyboarding skills

Essential Functions:

A. Effectiveness Factors

B. Customer Service and Teamwork

C. Job Specific Functions

DE. Physical Factors

Duties & Responsibilities:

A. Function: Effectiveness Factors

1. Maintains confidentiality by handling confidential material in a responsible and discrete manner.

2. Exhibits professional conduct in interactions with patients, other staff and outside vendors.

3. Problem solves effectively by using sound judgment and taking appropriate action.

4. Communicates effectively by:

5. sharing information that others need

6. being direct, honest and constructive

7. listening and asking if not understanding

8. Takes responsibility to maintain and enhance job related competence by

9. Identifying problems in work area and seeking solutions utilizing appropriate resources at all times

10. Assumes responsibility for self-development and growth by attending appropriate educational opportunities and department meetings

11. Maintains knowledge of SMG operations, policies and procedures through participation in training, department meetings, and in-services.

12. Manages time effectively by:

13. Arriving for work on time

14. Adhering to break times

15. Completing work within scheduled time

16. Assisting others when time is available

17. Making calm sensible decisions under various work situations

18. Follows all safety precautions, procedures and guidelines as defined by SMG policy.

19. Function: Customer Service and Teamwork

1. Provides patient/customer satisfaction by demonstrating concern for meeting internal and external customers' needs.

1. Evaluates work and determines if further steps are needed to meet patient needs.

2. Demonstrates an attitude of concern, compassion and respect when dealing with patients.

3. Responds to patient complaints in a professional manner and works toward successful resolution, documents complaint according to SMG policy.

4. Represents SMG in a positive way with all customers both on the phone and in person and serves as a role model for other employees.

2. Functions as part of the team by:

1. Assisting in the orientation and training of new employees

2. Maintaining a helpful and positive attitude and a willingness to take on new and different responsibilities not specifically outlines in the job description.

3. Using a multidisciplinary approach

4. Working together as an organization, not only as individuals or departments

C. Function Job Specific Duties:

Laboratory:

• Obtains blood and non blood specimens for laboratory testing

• Ensures specimen requirements and integrity are met

• Verifies proper patient identification and correct specimen labeling

• Competently and accurately completes specimen testing for Moderately Complex Laboratory

• Perform quality assurance testing as required by State and Federal agencies

• Performs EKGs and Spirometry functions

• Documentation according to State, Federal and Clinic guidelines

• Recognizes and resolves problems caused by collection or instrumentation problems

• Participates in proficiency testing

• Follows infection control policies

General:

• Responsible for developing and maintaining an environment which supports favorable patient/public/employee relations

• Adheres to the Stillwater Medical Group guidelines as explained in the handbook

• Is flexible in meeting unusual Clinic and Department needs

• Completes 100% of mandatory education

• May be assigned to assist in training new hires or transfers

• Completes billing information

• Presents a clean and organized work area

• Performs other duties as assigned