Part Time Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to join our team in Greenwood Village, Colorado on a Contract basis. This position focuses on managing both commercial and consumer accounts, supporting timely payment resolution, and maintaining accurate collection records. The ideal candidate brings strong communication skills, sound judgment, and a disciplined approach to billing follow-up and account reconciliation.

Responsibilities:
• Manage outreach for overdue commercial and consumer accounts through phone, email, and written correspondence to secure payment commitments.
• Review account balances, billing details, and payment activity to identify issues, resolve discrepancies, and support accurate collections activity.
• Work directly with customers to negotiate payment arrangements while maintaining professionalism and a service-oriented approach.
• Document all collection efforts, account updates, and customer interactions thoroughly to ensure clear records and proper follow-up.
• Partner with internal teams such as billing, customer service, and finance to address account concerns that may delay payment.
• Monitor aging reports and prioritize accounts requiring immediate attention to reduce outstanding receivables.
• Apply established credit and collection procedures consistently while supporting compliance with company standards.
• Assist with process-related updates or workflow changes affecting collection activity when needed.• Experience handling collections for commercial accounts, consumer accounts, or both.
• Knowledge of credit and collections practices, including account follow-up, payment resolution, and delinquency management.
• Ability to interpret billing information and investigate account discrepancies accurately.
• Strong verbal and written communication skills for customer contact and internal coordination.
• Proficiency in maintaining organized records and documenting collection activity in a timely manner.
• Comfortable working in a fast-paced environment with shifting priorities and deadlines.
• High attention to detail and sound problem-solving skills in account resolution.