Operations Coordinator - Cary, NC

Do you have scheduling and office management experience? Do you want to help children thrive? If you said yes, come and join our admin team supporting passionate behavior therapy professionals as they provide treatment to children and families in our community! As the Operations Coordinator for our Cary clinic, you will assist the Clinical Director in managing the administrative functions that keep our services running smoothly! Make a difference in the lives of children and the staff who support them daily! Operations Coordinator Responsibilities Scheduling Maintains Client CentralReach labels as it pertains to their assigned clinics Documents communication and cancellations accurately and in timely manner Maintains accurate schedules along with staff and client availability for assigned locations Generates scheduling and billing reports and maintains assigned clinic lists Works with the clinical team to ensure timely session conversion and signatures If coverage is needed, assist or fill in for administrative support Administrative Support Partners with Operations Managers for drive folder and file organization Evaluate, report and correct risks/compliance concerns Work with other departments for timely paperwork and task completion Assists in the completion of accreditation tasks and responsibilities Completes work accurately and timely, meeting deadlines Customer Care Provide excellent customer service to clients, external and internal business partners Maintains office supply inventory as needed. Maintains a presentable environment for our clients, their families, and staff including daily sanitation and upkeep as needed Completes or assists in the completion of client file requests Partners with the Client Service Management team to assist in gathering paperwork requests (authorizations, consents, Explanation of Benefits, etc.) Core Values Maintains positive, productive, and collaborative working relationships with staff, clinical team, management, and customers including families and third party stakeholders. Maintains confidentiality of Personal Health Information (PHI) and other privileged information Performs other responsibilities as assigned Qualifications HS Diploma required; Preferred: Bachelor's degree in a relevant field (e.g., psychology, social work, business administration). Experience in operations coordination/administration and behavior analysis. Strong organizational, communication, and problem-solving skills. Ability to work collaboratively in a multidisciplinary team. Benefits Access to National University with 15% discounted rates towards coursework Employee Assistance Program (EAP) (available to all employees) Health/vision/dental Insurance (eligible employees) 401K plan (both part-time and full-time eligible) Earn PTO (full-time employees) Generous Employee Referral Program #J-18808-Ljbffr