Technician, Service

Job Description

Job Description

Description:

About us:

We are a custom door and gate manufacturer and installer that has served Southern California for over 30 years. We specialize in bringing solutions to all forms of design and functionality while providing excellent service to our clients. Our long history of superior quality, problem solving, and originality coupled with allure brought to every home we touch has made Crown the cornerstone of the industry.

Job Summary

The   The Garage door service technician/installer is responsible for providing exceptional service to our customers while performing on-site diagnostic, troubleshooting, preventive and corrective maintenance on a variety of gate and door systems.

Essential Duties and Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers.
• Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work.
• Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call. 
• Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites.
• Ensures device operates as intended and as desired by the customer. 
• Closes out the call in Service Titan. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work.
• Manages truck inventory and partners with support team to order or purchase specialized equipment, missing parts, and other components and tools.
• Perform other duties as assigned.

Other Job Duties

Please note this job description is not designed to over or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

Job Requirements:

• Skilled in the craft garage door service and installation
• 2+ years in the industry
• Solution oriented
• Supplies own tools
• Be flexible in working in or out of the shop depending on the tasks at hand
• Highly personable in relating to clients, management, and team members
• Ready to learn new methodology while bringing fresh ideas to the table
• Proficient in using electrical or manual equipment and measurement tools 
• Inspect all work performed for defects and ensure that they meet Crown standards
• Maintain tools, equipment, and space in clean and good working condition 

Work Environment

The physical environment for this position includes construction sites, warehouses, and outdoor customer locations. Frequently required to use and promote use of personal protective equipment to prevent injury. 

Travel Required

Frequent day travel to and from job sites, vendor locations, and offices.

Compensation: $30-$40/hr dependent upon skill level.