Operations Manager - Full-Time

JOB TITLE: Operations Manager – Full-Time

LOCATION: Detroit, MI

TRAVEL: Minimal 1-10%

Who we are:
Sweeping Corporation of America (SCA) is the nation's leading street sweeping company, operating in over 20 states and supporting more than 600 municipalities, counties, and government agencies. With over six million miles serviced annually, SCA is uniquely focused on the delivery of high-performance street sweeping, jet-vac, and environmental services. SCA has built its entire organization, its people, processes, technology, and investments around providing uninterrupted, accountable, and results-driven services tailored to the needs of our clients. Our mission is to provide essential sweeping and environmental services that support cleaner, safer, and more sustainable communities.

What you'll do:
At SCA, you'll play a key role in driving our mission to keep communities clean and safe across the country. As an Operations Manager, you'll help shape operations, support our dedicated field teams, and deliver critical services that make a visible impact every day. Whether you're leading people, optimizing processes, or providing essential support, your work will contribute directly to our success—and to the communities we proudly serve.

Your daily impact:
The job responsibilities below outline the core duties and expectations of a position, providing clarity on how the role supports Company goals. However, as business needs evolve, these responsibilities may shift over time to reflect new priorities, processes, or technologies:

Leadership:

Guide your team with clarity, confidence, and a motivating presence. Build trust through open communication, approachability, and accountability.

Workplace Culture & Safety:

Champion a culture that is safe, inclusive, & performance driven. Promote engagement & ensure compliance with safety policies.

Strategic & Operational Planning:

Execute branch-level strategies aligned with company goals. Plan and schedule work weekly or monthly using routing tools to meet customer demand efficiently.

Financial Management:

Manage the branch's profit and loss, making data-driven decisions to drive profitability. Monitor KPIs including revenue, labor costs, maintenance, and safety.

Revenue Growth:

Partner with sales to identify & pursue growth opportunities. Support customer retention & account growth through exceptional service.

Execution & Accountability:

Set clear goals and metrics, ensuring strong follow-through. Own outcomes by holding yourself and your team accountable for results.

Staffing & Scheduling:

Manage staffing levels in alignment with business needs. Oversee daily and weekly scheduling of work crews & ensure optimal route execution.

Employee Management:

Track hours, manage pay approvals, and oversee payroll submission. Coach employees on performance, administer discipline when necessary, and foster strong employee relations.

Analytical Thinking:

Use data and reporting tools to drive continuous improvement and identify opportunities for operational efficiencies and growth.

Business Acumen:

Operate with the mindset of a business owner, solving problems independently, managing resources wisely, and planning for long-term success.

Relationship Management:

Build strong, positive relationships with employees, customers, and cross-functional partners. Serve as the face of your branch in the community and with clients.

Cross-Functional Collaboration:

Partner with HR, Finance, Sales, Maintenance, & other departments to align operations, support initiatives, & ensure service delivery.

Brand & Service Advocacy:

Promote and represent the SCA brand with pride, helping to communicate the value of our services and maintain a high standard of professionalism.

Regular & Predictable Attendance:

The ability to consistently report to work on time and as scheduled, with minimal unexcused absences. This includes being present and prepared to work throughout assigned shifts, and reliably adhering to start times, breaks, and end times.

Supervisory:

This position is responsible for the direct and/or indirect supervision of workers, including but not limited to assigning work, monitoring performance, providing training and guidance, conducting performance evaluations, approving timecards, and participating in hiring, corrective action, and employment decisions as appropriate.

Minimum job requirements:
Minimum job qualifications define the essential skills, experience, and abilities needed to succeed in the role. They set the baseline for hiring but may evolve as the job and business requirements change:

Experience:

1 year operations experience – waste management or driver operations a plus; jet vac experience highly preferred

Management Experience:

No experience managing teams required – 1 year preferred

Education:

High school diploma or equivalent – bachelor's degree preferred

Support:

Must be available to respond to staffing or operational needs outside standard work hours.

Skills & Competencies:
Skills and competencies define the abilities and behaviors essential for success in the role. They guide performance expectations and may evolve as the role, team, or business priorities change.

Communication:

Excellent communication & interpersonal skills

Collaboration:

Works effectively across teams and departments to achieve shared goals

Project Management:

Plans, organizes, and executes initiatives efficiently, ensuring timelines and deliverables are met

Work Ethic : Demonstrates reliability, accountability, and a commitment to high-quality results

Problem-Solving & Adaptability:

Anticipates challenges, identifies solutions, and adjusts to evolving business needs

Benefits & Wellness at SCA:
We believe great people deserve great perks. When you join SCA, you're not just keeping the streets clean—you're paving the way to a better future (with some solid benefits under the hood).

Here's what we've got in our hopper:

401(k) with Match : Plan for the long haul—retirement is another kind of clean sweep.

Health, Dental, Vision & Life Insurance:

Take care of what matters most with benefits designed to support you and your family's wellbeing and future.

Short- & Long-Term Disability:

If life throws a pothole your way, we help you keep rolling.

Indemnity Insurance:

Extra protection for life's unexpected detours.

Paid Time Off & Holidays:

Even the best machines need downtime.

Training Programs:

Shift into high gear with learning and career advancement opportunities.

Team Focus:

We show up for our customers and each other, every day.

A Culture that Cares:

People are the heart of everything we do, fostering a culture of respect, safety, and growth

Rooted in Respect:

A company with a name people know & trust - built on relationships, community pride and a people focused approach to leadership.

Physical requirements & travel:
Physical requirements outline the essential on-the-job demands needed to perform the role safely and effectively.

Lifting:

Up to 25 lbs

Sitting/Standing:

Primarily desk-based with moderate standing or walking

Dexterity:

Ability to use computers, phones, and standard office equipment

Visual & Auditory:

Normal or corrected vision and hearing sufficient for office work

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