Room Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Room Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Room Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Room Attendant will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Room Attendant is to attend to the cleaning process of guest rooms to insure guests experience a clean room. This role exists to provide the Resort with a wide variety of housekeeping duties while adhering to very high standards for overall cleanliness and appearance of the Resort rooms to optimize Guest satisfaction. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions & Responsibilities

• Properly cleans and supplies all assigned guest rooms and other areas as designed according to standards
• Maintains a clean and neat workspace at all times
• Replaces guest room amenities and linens as necessary
• Reports all maintenance issues to room inspector
• Keeps housekeeping cart stocked appropriately and clean
• Assists with special projects when assigned
• Reports and delivers lost and found items to the Housekeeping Office
• Aids guests in a friendly, genuine and courteous manner
• Completes deep cleans of guest rooms when assigned
• Keeps vacuum bags and filters changed regularly and reports any damage to maintenance
• Assists with maintaining cleanliness of public areas and back of house areas

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• Previous experience in a hospitality environment strongly preferred
• Must be able to successfully pass a background check and drug screen

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to be flexible to handle frequent changes in priorities
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to comprehend instructions and retain information
• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be committed to continuous improvement
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy
• Able to operate/drive a company vehicle with valid driver's license and insurance

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.