Senior User Experience Researcher

Join our User Experience & Tech Writing Team at Akamai. Responsibilities Leading end-to-end research across the product lifecycle from early discovery through post-launch evaluation Designing and conducting qualitative and quantitative research using interviews, usability studies, surveys, and analytics Partnering closely with cross-functional teams to influence product roadmap decisions and improve customer outcomes Researching highly technical workflows involving content delivery, cloud infrastructure, automation, and edge computing Building relationships with developers, engineers, and architects to deeply understand how they operate internet applications Translating research findings into compelling insights, journeys, and recommendations that drive strategic product decisions Qualifications Have 5 years of relevant experience and a Bachelor’s degree Demonstrate success influencing product strategy through rigorous customer research Have experience working with complex enterprise software, developer platforms, or cloud infrastructure Possess expert qualitative and quantitative research methods skills to apply throughout the product development lifecycle Be knowledgeable about content delivery networks, networking, cloud infrastructure, cybersecurity domains, or developer tooling Demonstrate solid communication and storytelling skills to effectively influence stakeholders across product, engineering, and design Benefits Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. FlexBase adapts to your job's needs. Akamai’s FlexBase program supports employees to work in ways that suit them best: at home, in an office, or a combination of both. Compensation: For US‑based candidates only, the base salary for this position ranges from $100,700 – $181,300/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Akamai provides industry‑leading benefits including healthcare, 401(k) savings plan, company holidays, vacation (PTO), sick time, family‑friendly benefits including parental leave, and an employee assistance program focusing on mental and financial wellness; eligibility requirements apply. #J-18808-Ljbffr