Patient Service Coordinator - Primary Care

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Books appointments utilizing computer system . When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance. Greets patients and arrives them on computer system. Verifies insurance eligibility by using online resources, Medifax, etc. Collects payments from patients, posts amounts, and balances drawer for end of day deposit. Prints face sheets, receipts, and other documents as needed. Notifies appropriate personnel of emergencies, messages, patient arrivals, etc. Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up. Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. Works holiday shift(s) as required by Company policy. May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts. Creates master deposit as directed. Responsible for handling the sort/distribute of Rightfax documents. Priority on-sight sorting, scanning, numbering loose papers High school diploma or GED. Experience using a PC in a Windows environment. Experience working in a medical setting. Knowledge of medical insurance. Excellent customer service skills. Excellent computer, 10-key and keyboarding skills, including familiarity with Windows. Ability to manage competing priorities. Monday - Friday 8AM - 5PM