Guest Experience Concierge

Job Description

Job Description

Benefits:

• Bonus based on performance

The Room Read

Frenchies South Hills is hiring the person who walks in and makes everyone feel like the party just got better.

We're not looking for a receptionist. We're looking for someone with main-character energy who happens to love making other people feel like the main character too.

If you're the friend who remembers everyone's order, throws the best get-togethers, makes strangers feel like old friends within five minutes, and genuinely lights up a room just by being in it — we want to talk to you. Your job title will be Concierge. Your actual job is being unforgettable.

What you'll be doing:

• Turning "just checking in" into a moment guests talk about later
• Running the front of house — phones, bookings, flow — with warmth and zero stress showing
• Noticing the small stuff (a name, a preference, a bad day) and doing something about it
• Keeping the energy high and the vibe welcoming, all day, every day
• Making Frenchies feel less like a nail salon and more like a place people are excited to walk into

What you're bringing:

• A personality people remember
• Genuine warmth
• The instinct to read a room and make it better
• Energy that doesn't run out by 3pm
• Comfort juggling people, phones, and a fast pace without losing your smile

What you get:

• Empowerment to make a guest's day memorable 
• Work that's actually engaging — you're surrounded by people having a good day, every day
• A real career path
• Health benefits
• PTO
• Set schedule

No beauty industry experience required. We can teach the systems. We can't teach charisma.

If people have ever told you "you should work somewhere you get to talk to people all day" — this is that job.