Tenant Relations Assistant

Position Overview:

The Amsterdam Housing Authority is seeking a highly motivated and detail-oriented Tenant Relations Assistant to support our housing programs, including Public Housing, Section 8, and other subsidized housing initiatives. This role plays a vital part in ensuring applicants and tenants meet eligibility requirements, supporting ongoing certification processes, resolving tenant concerns, and maintaining compliance with local, state, and federal regulations.

With a caseload of approximately 200 clients, the ideal candidate will be comfortable working independently, communicating effectively, and managing a variety of administrative and client-facing responsibilities.

Key Responsibilities:

• Conduct interviews and application reviews to determine eligibility for housing programs
• Process initial and ongoing tenant certifications and re-certifications
• Investigate applications and collect relevant documentation
• Maintain accurate case files and enter data into HUD systems (PIC and TRACS)
• Respond to tenant complaints, lease violations, and inquiries
• Conduct home visits and unit inspections as needed
• Prepare legal notices and eviction paperwork, including court petitions
• Monitor occupancy and program compliance with HUD regulations
• Support the Family Self-Sufficiency and Community Service Programs
• Advise residents on available community and social services
• Collect rent, issue work orders, and calculate rental payments
• Prepare reports for supervisors and leadership as required

Minimum Requirements:

• Associate Degree in Human Services or a related field
  OR
• High school diploma (or GED) and two (2) years of full-time paid experience working with the general public
• Equivalent combinations of education and experience may be considered

Additional Requirements:

• Valid New York State Driver's License at time of appointment
• Legal residency in Montgomery County

Desired Skills and Attributes:

• Knowledge of housing program regulations (HUD, State, and local)
• Strong interviewing and interpersonal skills
• Ability to analyze and apply eligibility criteria
• Effective problem-solving and communication abilities
• Attention to detail and ability to maintain accurate records
• Proficient in managing multiple tasks and deadlines
• Ability to build and maintain positive working relationships

Amsterdam Housing Authority is an equal opportunity employer and encourages applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.