Service Manager - BTR (61688)

Position: Service Manager BTR

JOB TITLE: Service Manager BTR

REPORTS TO: Community Manager BTR


DIRECT REPORTS: No

Who We Are

BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.


BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we've come from and are ready to tackle what's next. Come join us!

Role Overview

As the Service Manager BTR, you'll have a big mission. If you choose to accept it, your mission will be to coordinate the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. The Service Manager Build to Rent will be responsible for multiple site visits weekly and running between one and four communities simultaneously. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as 'what' was done here at BH!


Key Responsibilities

• Completes weekly/daily maintenance employee schedules, communicating assignments to maintenance staff while assisting with touring property daily to look for needed maintenance and liability hazards. Repairing hazards or assigning completion of these tasks to the maintenance team.
• Use of personal vehicle for transportation of tools, etc. No golf carts on site.
• Exhibits strong ability to use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
• Responsible for the daily upkeep of the grounds and appearance of the property including assistance with interior/exterior rehabilitation and construction projects.
• Responsible for the upkeep and security of all property-issued tools.
• Keeps abreast of relevant industry issues, government regulations and restrictions concerning maintenance procedures and incorporates them into planning and decision-making.
• Participates in the site staffing needs in conjunction with the Community Manager Build to Rent.
• Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training. Importance regarding safety and skill training for all maintenance employees. May assist with completing written property safety audits.
• Other duties as assigned.

You Have

• Minimum of two years or more experience with progressive maintenance, safety, and all major types of heating and air conditioning, construction background including, but not limited to: foundations, framing, roofing, plumbing and electrical.
• Working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair.
• Ability to work remotely if necessary.
• A positive, motivating and team- oriented attitude.
• Strong organization skills; being able to manage warranty requests with multiple vendors.
• Basic computer skills/knowledge required to perform job functions.
• Ability to work independently with minimal supervision and excellent time management skills; ability to prioritize work functions.
• Strong communication and interpersonal skills, and a positive, team-oriented attitude.
• Ability to work with a diverse group of people and customers.
• Required to provide own (industry specific) hand tools.
• A valid driver's license and/or reliable transportation required.
• Ability to travel to and work onsite up to a minimum of 95% of the time.
• HVAC certification.
• E.P.A Certification required (Type II - domestic HVAC systems).
• CPO (Certified Pool Operator) required.
• CAMT preferred or ability to obtain within the first year of employment.
• HVAC, supply purchasing and bidding experience helpful.
• E.P.A 410A certification preferred or ability to obtain within the first year of employment.
• Working knowledge of Microbial Growth is a plus.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reaching overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

Seniority Level: Experienced


Industry: Property Management

Employment Type: Full-Time

Location: Onsite

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required, and the ability to work extended hours, including "on-call" and/or participate in a rotating "on-call" schedule as needed to meet business needs.


BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.