Manager and Head of NA Customer Quality/Warranty

(This position will support a Hybrid Office Schedule in Farmington Hills, MI)

Your Contribution

As a Manager and Head of BU2 NA Customer Quality/Warranty reporting to the Head of Quality – BU2, you will be responsible to manage BU2 NA region Warranty management systems, including evaluation of product field performance, customer warranty debits, product field/warranty cost improvement and customer warranty interface. Coordination with Plants and Engineering on field issue resolution and improvement. Management of the Significant Quality Issue/Top Quality Issue for BU2 NA.

This role is responsible to:

• Manage product field performance (warranty) issues.
• Review of customer debits for approval or dispute.
• Continuous improvement of warranty systems and product field performance.
• Provide field failure prevention input to Product Engineering and Process Planning.
• Negotiate warranty debits and technical factors with Customers.
• Review new or updated Customer Warranty Agreements and escalate when terms are not acceptable to MAHLE.
• Manage multiple high profile, high-cost potential issues simultaneously.
• Provide logical and data-based problem solving of warranty/field issues.
• Coordinate with Plants, Process Engineering and Product Engineering on timely root cause analysis and corrective action for field issues.
• Drive fast actions to minimize financial impact of field issues to MAHLE and our Customers.

Your Experience & Qualifications

• Bachelor of Engineering required, master’s degree desirable
• Minimum 7 years of experience with Leadership or Supervision experience highly desired
• Experience in Product or Systems Engineering desired
• Problem Solving experience, Green Belt/Black Belt a plus
• Strong presentation and communication (written and verbal) skills

Our Offering

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities. We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles! 

After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s)  

For more information about MAHLE and what a career with us looks like for you, click here. and to learn more about our foundation owned technology group click here.

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.  

MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website 

Do you have any questions?