Senior Collector
Hired by Matrix
At-a-Glance:
Are you ready to build your career by joining an international automotive company. If so, our client is hiring a Senior Collector. Position Type:
If you think you'd be a good match, submit your resume and reach out to Sparsh at View phone number on click.appcast.io to learn more. #LI-VK1
#HbM6349
Are you ready to build your career by joining an international automotive company. If so, our client is hiring a Senior Collector. Position Type:
- Contract
- Onsite
- HS Diploma or GED required.
- Bachelor's Degree is preferred.
- 1-2 years' experience in Customer Service and/or Collections environment preferred.
- Familiar with the automotive industry is a plus.
- Make outbound and take inbound calls from customers for the purposes of:
- Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills.
- The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
- Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
- Provide excellent customer service while handling incoming calls from external aand internal customers with phone courtesy.
- Manage a queue of assigned accounts.
- When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
- Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
- Offer feedback and recommendations on any process improvements or training material.
- Maintain corporate standards and compliance requirements.
If you think you'd be a good match, submit your resume and reach out to Sparsh at View phone number on click.appcast.io to learn more. #LI-VK1
#HbM6349
Vacancy posted 8 hours ago
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