Systems Administrator - CLEARANCE REQUIRED

Description

We are seeking candidates who possess the ability to process and respond to user-submitted work orders involving:

What Youll Do:

Assessment and solution of various ranges of systems support issues.

Support of authorized software and hardware products.

Skillfully guiding users through problem resolution.

Set up, image or repair of authorized computer equipment and related devices.

Training users to utilize new computer hardware or software, including printing, installation, word processing, and email.

Response to critical systems security events.

Education of supported users to promote complete mitigation of systems vulnerabilities consistent with risk management framework objectives.

Triage of inbound user work orders arriving through the user work-order portal within the SLA (Service Level Agreement) of the contracted services.

Effective use of remote systems management tools.

Site visits to provide touch labor.

NIPR and SIPR account management creation, modification, maintenance, and disposition.

Installation of approved software within the authorized and supported user group.

Software packages for deployment through "push" methodologies.

Preparation and execution of delivering software updates, security updates, vendor patches (service packs, service releases), etc. to end user devices.

User assistance in determining service requirements and developing appropriate technical specifications that are consistent with user needs.

Provision of advice regarding available automation functions, integrating requirements with existing capabilities, communication requirements, control and administration of systems, types of

information management systems, operating systems, equipment, and infrastructure compatibility.

Recommendations on approved equipment and software.

Configuration of end user and network devices to include computers, printers, laptops, scanners, PDAs, and other hardware associated with the authorized hardware list.

Installation of new computers per the customers Life Cycle Replacement Policy.

All aspect of support for secure and non-secure video teleconference events.

Provisioning and maintenance of on-premises VIOP phone systems.

Light network connectivity and cabling.

Major Responsibilities:

Performance of all technical support center tasks as defined and directed by C4IM Program Manager.

Provide systems support advice and assistance to all authorized users at each locality. This support may be direct touch labor or direct remote support.

Provide prophylactic strategies to guard and maintain all user-supported assets against internal and external risks and threats.

Extend the intent of the clients security regulations through continual vigilance and actions to protect all assets.

Troubleshoot basic connectivity and user account problems.

Provide support in a manner that minimizes interruptions in customers ability to carry out critical business activities.

Add, delete, manage, and review user accounts, access, and logins IAW local policies. Upon U.S. Government (USG) personnel approval, remove inactive accounts as needed.

Remove or disable all default, guest, and service accounts in information system or network devices and rename administrative accounts as applicable per local network policy and U.S. Government codified guidance.

Attend Information Management Officer Classes or meetings when offered by the local supporting Signal Command.

Maintain authorized patches on desktop personal computers (PCs).

Install and maintain Microsoft Office Suite, command specific applications software and hardware on PCs as required.

Install new hardware products, peripherals and equipment; VTC hardware/printers/laptops/servers.

Control current versions and future releases of applications and operating system software per local Signal Command guidance.

Ensure current anti-virus (AV) engines and definitions are current, and report discrepancies to the Brigade, Battalion, and LRC S6 personnel.

Identify and mitigate security vulnerabilities and risks. Report all major security issues to the COR or Brigade/Battalion/LRC S6.

Prepare and establishes network access protocols to enable end users to gain local access.

Where requested, provide VTC Support at the customer facility to schedule classified and unclassified VTCs, maintain VTC schedules, maintain and configure video teleconferencing equipment, and interface with the customer and remote organizations to ensure seamless VTC operations.

Deliver all aspects of support service with respect and responsibility recognizing and critical nature of the mission of our supported clients.

Provide complete and accurate service metrics to the OCONUS Site Manager and C4IM Program Manager on a daily basis.

Skills

desktop support, Touch Labor, VTC Support, Microsoft Windows Administration, siprnet, End User Services, Customer Engagement

Top Skills Details

desktop support,Touch Labor,VTC Support,Microsoft Windows Administration,siprnet,End User Services,Customer Engagement

Additional Skills & Qualifications

What You Bring:

Qualifications:

Bachelors degree in computer science or related field preferred or 5 years previous closely-related experience required.

Must possess an active and valid security clearance issued by a United States Government Agency.

Experience:

Three years of experience supporting and maintain Information Technology assets in large-enterprise environments.

Three years experience of excellent technical writing related to enterprise support documentation.

Excellent communications skills, and be able to coordinate multiple work orders simultaneously. Must maintain professional interpersonal skills, demeanor, and appearance. Must be experienced in the use of Microsoft Office applications.

Support and maintenance of secure VTC systems.

Special Requirements, Certifications and Licensures:

Must be in good physical and psychological condition.

IAW DoD 8570.01-M, all privileged level access System Administrators are required to obtain both a baseline security certification, and a relevant Computing Environment certification to perform Information Assurance Technology (IAT) Level II. Baseline and Computing Environment training must be completed prior to employment at the duty location. All IAT II Systems Administrators are required to obtain a baseline certification of Computing Technology Industry Association Security+ and Computing Environment certification comparable to the system they will be managing.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Tobyhanna, PA.

The pay range for this position is $33.65 - $33.65/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tobyhanna,PA.

This position is anticipated to close on Oct 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.