Denali Adventure Expert (Tour Office) - 2027 Season

Job Description

Job Description

Have you ever wanted to live in a once-in-a-lifetime vacation destination - a place checkered by interesting personalities all seeking natural wonders and adventure? Denali is that place and Denali Park Adventures provides an amazing way to experience and make money in this unparalleled destination.

Denali Park Adventures operates in the Denali Canyon and Healy, just outside the entrance to Denali National Park, offering unforgettable tours and experiences in one of Alaska’s iconic and remote locations.

Adventure Experts provide guests with the first impression of Denali Park Adventures tours: Denali ATV adventures, Denali Park Zipline, Denali Jeep Excursions, and Denali Toy Rentals. Adventure Experts should be comfortable connecting guests to tours whether in person at the Tour Headquarters and Offices, over the phone, or through email. They don't just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world!

Adventure Experts are responsible for taking bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali.

Built-in incentives and bonuses make for a workplace where the highly motivated can flourish. This position is great for people who enjoy order and routine but can adapt and find positive solutions quickly. Folks who find humor in daily life, love to share in other’s happinesses, and enjoy engaging with all people will excel as Adventure Experts.

Key Responsibilities and Accountabilities:

• Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail.
• Actively engaging with local foot-traffic is a requirement as direct tour sales make up a bulk of the job. Doors to the Tour Headquarters and Offices remain open during tour hours so it is important to dress for the weather.
• Adventure Experts will share Tour Check-In responsibilities that will require movement between the three offices and even the tour launch sites on a daily basis.
• Manage reservations through an online reservation system and conduct retail sales including the management of cash, credit cards, and POS system.
• Work with independent travel agents, cruise lines, and online booking companies to complete third-party reservations.
• Be knowledgeable about all tours offered by Denali Park Adventures (Denali ATV Adventures, Denali Park Zipline, Denali Jeep Excursions, and Denali Toy Rentals), and familiarize yourself with additional tours and activities in the Denali area that Denali Park Adventures books or promotes as a third-party reseller; assist with customer reservations and respond accurately to all guest inquiries.
• Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.
• Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
• Effectively communicate with Shuttle Drivers and Tour Managers to convey reservation changes and address any additional needs of the guests.
• Review reservations and tour manifests for accuracy.
• Work as a team with other Adventure Experts, leaving correct and complete information for those who work opposite shifts.
• Assist with facility upkeep and maintenance including cleaning and organizing.
• You may be required to help transport guests to the tour launch location. This means being able to engage with people outside of the office setting.
• The workday starts at 6:30am and goes to 9:30pm or later during peak season. Tour Headquarters and Office hours will flex with the season’s demands as will work shifts.
• In order to stay current on the actual tour experience, routine participation on Denali Park Adventures’ tours is required.
• Be comfortable with, or prepared for, the unique challenges of living and working in a remote location.

Required Qualifications:

• High school degree or equivalent and at least 18 years of age.
• Position uses company vehicles, so clean driving history and motor vehicle record is needed.
• Strong customer service orientation
• Ability to establish warm and friendly relationships with guests and affiliates.
• Strong oral and written communication skills.
• Proficient computer skills and previous cash register/POS experience.
• Always maintain professional appearance and represent the company in a positive way.
• The ability to work well under stress and remain calm when conflict arises.
• Must be able to stand for 6 to 8 hours a day in all weather conditions.
• Comfortable working in a small team and office setting.
• Must have a flexible work ethic, be able to switch between tasks quickly.
• Must be a reliable team player who can also take initiative when working independently.
• Kindly maintain tour flow by managing and directing guests when necessary.

Pay: $18 ($16 hourly base wage + $2 per hour end of season bonus)

*Single Room Housing*