Mortgage Loan Servicing Processor

Job Description

Job Description

Full-Time | On-Site | Oconomowoc, WI - Monday-Friday 8:00AM - 5:00PM

As a Mortgage Loan Servicing Processor , you’ll play a key role in supporting our Mortgage Loan Operations team by ensuring loan servicing activities are accurate, timely, and compliant. Your work helps keep loan accounts running smoothly from boarding through payoff while supporting both internal teams and our customers.

If you’re detail-oriented, highly organized, and enjoy working behind the scenes to keep complex processes on track, this is a great opportunity to grow your career in mortgage operations.

What You’ll Do

• Board and maintain retail mortgage and consumer loans in the servicing system
• Review loan data for accuracy and make corrections as needed
• Process payoff requests, funds, and satisfactions of mortgage
• Maintain escrow accounts and support disbursements and analysis
• Monitor and maintain insurance requirements, including home, flood, and vehicle coverage
• Process and track insurance changes, cancellations, and required communications
• Image and organize loan documentation within internal systems
• Support loan disbursements and daily processing activities
• Research and resolve payment discrepancies and non-posted transactions
• Update loan account information and support automated payment setup
• Provide responsive service to internal teams and customers via phone and email
• Assist with additional servicing tasks, reporting, and compliance activities as needed

What We’re Looking For

• High school diploma or GED
• At least one year of experience in a banking environment
• Proficiency with Microsoft Word and Excel
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a deadline-driven environment

Experience That's Helpful (But Not Required)

• Experience in mortgage or consumer loan servicing or operations
• Familiarity with loan systems
• Comfort working with detailed data and regulatory requirements
• Strong problem-solving skills and a proactive approach
• A collaborative team player with problem-solving skills