Water Service Technician

Job Description

Job Description

Department: Water Service 

Reports to:  Service Manager 

FSLA Status: Non-exempt

Summary:

The essential function of the Water Service Technician is to provide general maintenance and repair services for installed water conditioning equipment. 

Perform and produce based on company core values .

Uncompromised Customer Service 

Unwavering Accountability 

Contagious Positive Culture 

Collaborative

   Utilize the Core Focus of Company   

Earning the right to be recommended 

Core  Roles & Responsibilities:

• Follow Nexstar Process
• Water personal metrics
• Follow all local codes
• Personal reviews
• LTO/STO conversion

Essential Duties and Responsibilities   include the following. Other duties may be assigned.

Strategic Work:

• Handles service calls to customers in their homes, businesses, and/or cabins.
• Utilizes customer service training to educate and assist customers in choosing service, products and finance options.
• Knows the equipment and how to fix any issues with it.
• Responsible for some training of apprentice service technicians.
• Must follow OSHA, state, & local safety regulations.
• Regular, predictable, onsite attendance is expected.
• Finds, analyzes, and repairs equipment problems.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must hold or be able to complete Minnesota Department of Health Water Conditioning Installer examination.
• Appropriate State Journeyman or Master Plumber license is beneficial.
• Must have and maintain a valid driver’s license. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and to talk or to hear. 
• The employee is frequently required to reach with hands and arms. 
• The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. 
• The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40-90 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position will require working indoors and outdoors in various climate conditions ranging from very cold with rain to very hot and humid. This includes attics, crawl spaces, and confined locations.
• The employee may be called upon to be in customer or service production sites on an as needed basis.
• Typical workweek is eight (8) to ten (10) hour workdays five (5) days per week with some weekend work, as well as early and/or late weekday meetings with customers, vendors and staff personnel as needed. 
• This position may deal with aggressive personalities in a highly competitive industry and will be stressful.
• The noise level in the work environment is usually moderate.