Guest Services Representative

Job Description

Job Description

Conyers Mitsubishi is redefining the car-buying experience. We're moving away from the traditional salesperson model and creating a customer-focused, no-pressure environment where guests feel comfortable, informed, and excited about their purchase.

As a Guest Services Representative , you'll be the face of our dealership, guiding customers through an enjoyable and stress-free buying journey. Your goal is to deliver an exceptional experience from the moment a guest arrives until they drive home in their new vehicle.

Why Join Conyers Mitsubishi?

At Conyers Mitsubishi, we're changing the way people buy cars. We believe purchasing a vehicle should be enjoyable, transparent, and memorable—not stressful. If you love working with people, enjoy learning new technology, and want to be part of a team that's transforming the dealership experience, we'd love to meet you.

$17 - $18 hourly

• Greet and welcome every guest with a warm, friendly attitude.
• Create a fun, engaging, and pressure-free customer experience.
• Conduct vehicle walkarounds and product demonstrations.
• Prepare vehicles for customer demonstrations and deliveries.
• Complete a thorough vehicle delivery, ensuring customers are comfortable with their new purchase.
• Pair customers' phones with their vehicles and demonstrate key technology and convenience features.
• Educate customers on safety systems, infotainment, connectivity, and other vehicle features.
• Answer customer questions in person and over the phone with professionalism and enthusiasm.
• Stay up to date on the latest vehicle technology and features to confidently assist customers.
• Work as part of a team to provide an outstanding dealership experience.

What We're Looking For

• A genuine passion for helping people.
• Positive attitude and an energetic, welcoming personality.
• Strong communication and phone skills.
• Tech-savvy with the ability and desire to learn new vehicle technology.
• Comfortable teaching customers how to use vehicle features and connected services.
• Professional appearance and strong attention to detail.
• Dependable, coachable, and eager to learn.
• Customer service, hospitality, retail, or automotive experience is a plus, but not required.

At Conyers Mitsubishi, we are a Mitsubishi dealership proudly acquired in 2021, built on a foundation of trust, transparency, and exceptional customer service. Since the acquisition, we have continued to grow as a modern, high-performing automotive retail center, offering both new Mitsubishi vehicles and a wide selection of quality pre-owned cars, trucks. Our mission is simple: deliver a premium dealership experience that customers can rely on every time they walk through our doors. We are committed to creating a no-pressure, customer-first environment where honesty, product knowledge, and long-term relationships drive every interaction.

As we continue to expand, we are focused on building one of the most respected Mitsubishi dealerships in the region, known for outstanding service, strong inventory, and a team culture rooted in performance and integrity. We invest in our people, provide ongoing training, and create real opportunities for career growth within the Automotive industry.