Director or AVP, Investment Operations (Reconciliations)

This role can be filled at the Director or AVP level.

Job Summary

The Director/AVP of Reconciliation Operations will build and lead a new investment operations team responsible for private credit processing, cash and holdings reconciliations, suspense resolution, and internal cash or asset transfers. This individual will establish the team’s operating model, processes, controls, and service standards while remaining actively involved in day-to-day operations.

The role will oversee the reconciliation of internal investment records to custody bank records; build control framework for non-custodied assets, investigate and resolve suspense items and other exceptions; coordinate investment-related payments and wire activity; and process internal asset and cash transfers. The Director/AVP will work closely with Treasury, Investment Accounting, investment teams, custodians, banks, agents, and administrators to ensure activity is processed accurately, efficiently, and in accordance with established controls.

Principal Duties and Responsibilities

Team Leadership and Operating Model

• Build and lead a new team responsible for private credit processing, cash and holdings reconciliations, suspense resolution, wire activity, and internal transfers.
• Define team responsibilities, end-to-end workflows, escalation protocols, service standards, and performance expectations.
• Develop team members while fostering a culture of accountability, collaboration, client service, and continuous improvement.
• Design and document scalable processes and controls to monitor transaction volumes, aging, exceptions, processing timeliness, and operational risk.
• Identify opportunities to automate manual processes and improve the accuracy, efficiency, and transparency of operational workflows.

Private Credit Processing, Payments, and Transfers

• Oversee the processing and validation of non-scheduled cash activity and activity related to non-custodied assets, including fundings, principal and interest payments, paydowns, fees, PIK activity, and other investment-related cash flows.
• Coordinate investment-related payments and internal wire requests, ensuring each request is properly supported, authorized, processed, and documented.
• Manage internal asset and cash transfers between investment portfolios and ensure activity is accurately reflected across internal and external records.
• Ensure private credit position and transaction activity is processed completely, accurately, and within established timeframes.

Reconciliation and Exception Management

• Oversee cash and holdings reconciliations between internal investment records and custody banks.
• Ensure reconciliation breaks are researched, documented, escalated, and resolved within established timeframes.
• Lead the investigation and clearance of suspense items, unidentified cash, rejected transactions, and other operational exceptions.
• Partner with custodians, banks, agents, administrators, and internal teams to determine root causes and resolve discrepancies.
• Establish controls and reporting for aged, material, or recurring exceptions.
• Perform root-cause analysis and implement preventive controls and corrective actions.

Cross-Functional Partnership and Controls

• Serve as the primary reconciliation liaison among Treasury, Investment Accounting, investment teams, custodians, and banking partners.
• Coordinate with Investment Accounting to ensure transactions, positions, and cash activity are recorded completely and accurately.
• Maintain clear documentation and audit trails for payments, reconciliations, transfers, exceptions, and approvals.
• Ensure processes comply with internal policies, segregation-of-duties requirements, and applicable control standards.
• Support internal and external audits, control reviews, and other governance activities.
• Escalate material cash, position, custody, or processing issues promptly and drive them through resolution.
• Perform other duties as assigned

Knowledge, Skills and Abilities

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Progressive experience in investment operations, middle-office operations, private credit or loan operations, treasury operations, or investment accounting.
• Demonstrated experience leading a team and building new operational processes, solutions, or capabilities.
• Strong knowledge of investment cash processing, cash and position reconciliations, custody operations, wire controls, and exception management.
• Experience with private credit, private debt, bank loans, or other less-liquid investments is strongly preferred.
• Understanding of private credit activity and cash flows, including fundings, PIK, principal and interest payments, fees, paydowns, and corporate actions.
• Experience partnering with custodians, banks, Treasury, Accounting, and investment professionals.
• Excellent analytical, problem-solving, organizational, and communication skills.
• Ability to manage competing priorities, resolve complex exceptions, and operate effectively in a developing environment.
• Strong proficiency with Excel and experience with investment accounting, portfolio management, reconciliation, workflow, or treasury systems.

Benefits and Compensation

Nassau offers medical, dental, vision, and dependent life insurance benefits to employees' spouses and dependent children. Benefit coverage begins on the date of hire (retroactively). In addition, we maintain a holistic compensation philosophy focused on competitive base salaries, performance driven incentives, and unique professional development opportunities. The combination of compensation, benefits, and an entrepreneurial culture along with related experiences is key to recruiting and retaining talent. Our compensation system is designed to reward performance, support development and job growth, and compensate individuals relative to their contribution to our organization. The base salary for this position falls within Nassau’s salary band E: $125,000-$175,000 depending upon experience.

View our employee benefits here.

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Based in Hartford, Connecticut, Nassau Financial Group is a growth focused and digitally enabled financial services company with a fully integrated platform across insurance and asset management. Nassau was founded in 2015 and has grown to $1.6 billion in total adjusted capital, $24.8 billion in assets under management, and 350,000+ policies and contracts as of June 30, 2026.

As part of a young and growing financial services enterprise, our employees are tapping into a new entrepreneurial spirit while they build on a long track record of putting customers first, understanding the evolving income and protection needs, and developing quality products to meet those needs.

Nassau provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.