Warranty Business Analyst

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Job Functions / Responsibilities

• Serve as the warranty subject matter expert (SME) in Engineering Design Reviews and Program Tollgate meetings, identifying and defining warranty and aftersales system requirements for new and existing products.
• Partner with Engineering, Aftersales, Purchasing, and Legal to establish component warranty coverage, including inclusions, exclusions, terms, and system requirements.
• Support the development, review, and maintenance of warranty bulletins, policy definitions, procedures, and program documentation.
• Develop and automate standard warranty reports, dashboards, and recurring performance metrics.
• Create and maintain standardized claim file templates to improve data consistency, reporting accuracy, and claims processing efficiency.
• Produce ad hoc analyses and reporting using Tableau and SQL to support warranty, product, and business decisions.
• Conduct auto-approval audits to ensure claims are processed accurately and in accordance with established warranty policies and controls.
• Track, manage, and report on franchise state law requests and related compliance requirements.
• Perform additional duties and special projects as assigned.

Qualifications & Skills

• Bachelor’s degree required. Master’s Degree a plus.
• 5+ years’ industry or related experience required.
• Data analytics experience (specifically with Python, SQL, Tableau, and Excel) is required.
• Self-directed team player with the ability to manage multiple concurrent assignments and deliver high-quality results.
• Effective communication and presentation skills
• Excellent critical thinking & analytical skills
• Demonstrated proficiency using Microsoft Office Suite required.
• Demonstrated ability to recommend technical solutions based on business and system needs.
• Good recall of detail and a mechanical aptitude.
• Must be self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives.
• Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision.
• Must be comfortable communicating at all levels within the organization.

Competencies

• Act with Integrity
• Demonstrate Adaptability
• Drive for Results
• Influence Others
• Lead Innovation and Quality Initiatives
• Manage Execution
• Manage Talent
• Technical Acumen
• Use Sound Judgment / Business Acumen

Why work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including: 

• 401k with up to a 5% company match 
• Fully funded pension plan that provides monthly benefits after retirement 
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time 
• Tuition reimbursement for continued education 
• Medical, dental, and vision plans for you and your family 
• Flexible spending accounts (FSA) and health savings account (HSA) 
• Paid short-and long-term disability programs 
• Life and accidental death and dismemberment insurance 
• EAP services include wellness plans, estate planning, financial counseling and more 

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Warranty Business Analyst is $90,400 - $141,800 annually. Additionally, this role is eligible for the full range of benefit options listed above.