Network Field Engineer

Title: Network Field Engineer

Location: Novi, MI (Offsite – Position will travel to and support multiple locations around the Metro Detroit area – This job requires driving your personal vehicle between work sites)

Schedule: Mon – Fri, 9:00AM – 5:00PM EST, including on-call availability

Note: This is a W2 contract position – C2C, 1099, & 3rd party candidates will NOT be considered

The Network Field Engineer provides support for LAN & WAN connections, and application performance troubleshooting. This individual is responsible for delivery of new functionality, day-to-day operations, and participating in break/fix activities.

Position Duties:

• Monitor the day-to-day operations of the data network within their defined scope
• Provide technical assistance and resolution for network problems
• Recommend and assist with the implementation of complex upgrades and improvements to the data network, as assigned
• Work with other infrastructure groups and end-users to identify and troubleshoot performance issues in an enterprise environment
• Monitor the installation, maintenance, and monitoring systems of clients' networks
• Participate in on-call rotation.
• Apply advanced skills to resolve complex problems not covered by existing procedures or practices independently
• Display a high level of critical thinking in bringing successful resolution to high-impact, complex and/or cross-functional problems
• Maintain current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

Position Qualifications:

• A minimum of 2-4 years of in-depth troubleshooting experience, with an understanding of practical networking systems such as LAN, firewalls, routers, PCs, and printer systems
• Strong, hands-on experience with CISCO installation/configuration of devices, LAN/WAN, Avaya, etc.
• Familiarity with port activations, configuring switches, updating firmware, and managing TCICP, LPS, routing protocols, BGP, and OSPF
• Comprehensive understanding of network services and networks, such as TCP/IP, OSPF and EIGRP
• Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
• Ability to create comprehensive documentation using Visio and related tools
• Demonstrated comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices
• Experience with ServiceNow preferred
• Knowledge of HIPAA regulations preferred
• A minimum of an Associate Degree or higher level of education in a relevant technical field; Bachelor’s Degree and/or CCNA Certification preferred

This job requires driving your personal vehicle between work sites; an MVR background check will be conducted upon extension of a job offer