Customer Service Representative (CSR)

Customer Service RepresentativeThe Customer Service Representative is responsible for helping CAVCO customers resolve problems with their homes and retailers improve delivery and service. This role will report to the Customer Service Manager and is responsible for assisting customers with their warranty issues in their home and helping retailers to improve delivery service.Essential Duties:Performs a variety of administrative tasks, as needed to resolve service problems for customers in assigned territory areas by identifying and qualifying the needed service, establishing the scope of the repair, and arranging the necessary resources to complete the repair in order to enhance consumer satisfaction.Authorizes retailers, service technicians, and contractors to perform service work on homes to ensure customer satisfaction.Follows-up on customer and retailer repairs to assure accurate and timely completion of service.Maintains accurate and timely customer and retailer records via industry-specific software to meet department objectives.Ensures accurate system coding to assure data integrity.Accurately maintain and update unit files, as necessary, to meet department requirements.Responds timely to incoming service inquiries (telephonic or electronic) to provide customer resolution and closure.Performs other duties as assigned by Management or Leadership.Demonstrate a good work ethic based on principles of honesty and integrityMinimum Qualifications:1-3 years of experience in a customer service roleExperience in the housing industry, preferred, but not requiredHigh School Diploma or equivalentKnowledge, Skills and Abilities:Ability to multi-task in a fast paced environmentAbility to prioritize tasks and self-managementEffective planning and organization skillsExperience with MS Word, MS Excel, and computer knowledgeExcellent listening skills and be able to offer solutions to unique situationsAttention to detail and self-managementConsistently provide excellence in Customer ServiceStrong communication skills, patience and phone skillsEmpathetic outlook and the ability to work on a teamEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.