Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativePulaski Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $14-$17 per hour, for each hour workedThis is a full-time position, with a flexible 10/hour shift schedule and availability needed Monday-Friday. Shifts are three days a week, flexibility is very important.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discount*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:3+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Impromed, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose Pulaski Veterinary Clinic?Pulaski Veterinary Clinic, located in Pulaski, WI, is proud to provide exceptional veterinary care to the community's beloved pets. As an AAHA-accredited practice, we are committed to maintaining high standards of veterinary medicine and delivering compassionate, comprehensive care to every patient. Our team includes five experienced DVMs supported by a dedicated and caring veterinary team. With modern facilities and a warm, welcoming environment, we offer a collaborative setting where veterinary professionals can work alongside an experienced team while providing high-quality medicine. At Pulaski Veterinary Clinic, we strive to create a positive experience for both pets and their families through personalized care, strong client relationships, and a commitment to the health and well-being of every patient we serve.