E-Commerce Warehouse Operations, Customer Service & Compliance Manager
Uptown Deals Inc
Job Description
Job Description
We are looking for someone who is organized, accountable, detail-oriented, and comfortable taking ownership of multiple responsibilities . Strong written communication skills are important because a significant part of this position involves customer communication, marketplace messages, refunds, cases, and compliance issues.
The right candidate should be comfortable switching between customer-service work, computer-based marketplace operations, and hands-on warehouse responsibilities throughout the day.
Experience with e-commerce marketplaces, order fulfillment, warehouse operations, customer service, returns, Amazon FBA, refurbished electronics, or inventory management is a strong plus.
Most importantly, we are looking for someone who works with honesty and transparency , takes responsibility for their work, notices problems before they become bigger issues, and communicates clearly with management.
Key Responsibilities
- Manage daily order processing across multiple e-commerce marketplaces, including picking orders, printing shipping labels, and organizing products for packing.
- Monitor marketplace and customer messages and ensure all inquiries are answered promptly and professionally.
- Handle customer refund requests, cancellations, order issues, and other customer-service matters appropriately.
- Monitor marketplace cases and compliance-related issues and ensure they are addressed and followed through until resolution.
- Manage returned merchandise from beginning to end, including inspection, refunds, grading, relisting, and preparing eligible merchandise for resale.
- Open and monitor cases involving missing, incorrect, or problematic returned merchandise and escalate recurring issues to management.
- Perform final quality-control inspections on refurbished laptops, checking both cosmetic condition and functionality.
- Grade refurbished products, verify that all required components are included, package products appropriately, and prepare inventory for FBA or warehouse storage.
- Keep the warehouse clean, organized, and operational.
- Receive incoming inventory, sort merchandise, and ensure products are stored in their proper locations.
- Monitor warehouse supplies and reorder items when necessary.
- Identify maintenance or operational problems and escalate them to leadership promptly.
Vacancy posted 13 days ago
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