Store Manager

Reports to District Manager:

As a Store Manager you are expected to lead your store team to achieve sales performance


expectations through active coaching, development of a team selling environment, and


operational excellence. This includes recruiting, hiring, and training a store team to achieve


an exceptional customer experience.

To be successful in this role the role you will:
• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership:
• leads store staff in meeting sales, service, and operational expectations.
• Sets clear performance expectations and makes sure store team is trained in sales,


customer service, and operations to meet company standard.
• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store


staff is equipped to maximize business opportunities.
• Guides team to identify, recommend and implement changes to improve


productivity.
• Takes the lead role in recruiting for store and embraces diversity by creating an


inclusive store environment.

Performance:
• Achieves store business plans, including sales, customer service and operational


goals.
• Develops game plans and follows up on execution to maximize sales and drive


consistent performance results.
• Partners and presents opportunities with fact-based information and


recommendations while leveraging data (store reports) to make the right decisions.
• Participates in driving business outreach opportunities and communicates leads to


Multi-Unit Manager and Business Outreach team.
• Identifies performance opportunities and partners with Regional Manager to


develop a plan to address and manage issues effectively.

Operational Excellence:
• Ensures store schedule accuracy to ensure proper staffing to effectively execute


initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage


to deliver on the customer promise.
• Ensures store staff is trained on all internal operational functions.
• Stays informed on corporate communication, directives, initiatives, policies, and


procedures.
• Implements store programs to increase efficiencies in sales, service, operations,


and branding.

Workplace:
• Create an engaged and inclusive store environment where opinions and


contributions are recognized and valued.
• Create a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic


motivational leadership.
• Creates a steady pipeline of external talent through recruitment.
• Holds regular store meetings ensuring all store team members are up to date with


all company directives.

Customer Experience:
• Ensures store team is trained on the customer service expectations and creates an


exceptional customer experience.
• Leads store team to exceed customer expectations and achieve a high Net


Promoter Score (NPS).
• Leverages all customer feedback to take appropriate actions and prevent or resolve


customer concerns.
• Ensures the store is visually set to brand standards and marketing initiatives are


executed per company direction.

Qualifications - External

Qualifications:
• Minimum 3-years' experience leading, managing, and developing retail teams.
• Creative individual who demonstrates good judgement and is tuned into the pulse of


the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video


conferencing.
• Ability to operate a computer and POS System.

Pay Rate: $27.36 to $37.38

Physical Requirements
• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist,


lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and


distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations,


and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to


perform the essential functions

Our company celebrates diversity and provides equal employment opportunity to all


applicants and employees without regard to race, color, sex, sexual orientation, gender


identity or expression, national origin, religion, veteran or military status, age, physical or


mental disability, marital status, or any other protected status under the


#HP