Customer Experience Coordinator

Position Overview

Ultimate Staffing is actively seeking a dynamic Customer Experience Coordinator to join a dedicated team in San Diego. This role is integral to ensuring a seamless customer experience by managing communications and coordinating service routes. The ideal candidate will thrive in a high-volume, fast-paced environment, supporting operational workflows and ensuring quality assurance across multiple platforms. This is a 6-month contract role that starts as soon as possible.

Responsibilities

• Manage approximately 50 calls and emails daily, providing exceptional customer service.
• Schedule and coordinate service routes efficiently to meet customer needs.
• Support technicians and operational workflows, ensuring smooth service delivery.
• Assist with data quality and cleanup initiatives, maintaining accurate records.
• Help validate information following acquisition integration efforts, ensuring data integrity.
• Assist with quality assurance and system-related processes between platforms, utilizing Falcon and ServiceTrade.

Qualifications

• High School Diploma required.
• Experience in scheduling and routing, customer service, and fleet operations (preferred).
• Ability to multitask effectively with strong organizational skills.
• Proficient in Microsoft Teams, Outlook, Word, Excel, and Adobe.
• SAP experience is preferred.
• Comfortable working in a fast-paced environment and meeting strict deadlines.
• Training will be provided to enhance technical and operational skills.

Work Hours

Monday to Friday, ensuring a healthy work-life balance while meeting customer needs.

Benefits

The role offers a competitive pay range of $22 to $27 per hour, commensurate with experience and qualifications.

Additional Details

This position is crucial to supporting an operation that serves approximately 1,500 customers, requiring strong scheduling and customer service skills to succeed.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.