Lead Principal Incident Manager - Data Centers

Salary: $110,200 - 234,600 per year Requirements:

• 6–10+ years of experience in incident management, infrastructure reliability engineering, data center operations, or another uptime-critical environment.
• Experience leading high-severity incidents in large-scale distributed infrastructure, cloud, data center, or hybrid environments.
• Strong understanding of data center operations, including power, cooling, networking, and storage infrastructure.
• Demonstrated ability to lead cross-functional teams through high-pressure operational events with sound judgment and clear accountability.
• Experience with incident-management frameworks such as ITIL, SRE practices, the Incident Command System, or equivalent operational models.
• A bachelors degree in a technical field is preferred; equivalent experience is also valued.
• Strong incident command, operational decision-making, and cross-team coordination skills.
• Clear written and verbal communication skills, including the ability to deliver concise executive-level incident summaries.
• Strong analytical skills in root cause analysis, corrective action development, and trend identification.
• Ability to influence technical and operational decisions without formal authority.
• Ability to turn incident learnings into lasting improvements in reliability, response readiness, and operational maturity.
• Experience supporting AI, HPC, or large-scale GPU infrastructure, including high-density compute environments and high-performance networks, is preferred.
• Experience with CAPA reviews in a JIRA environment, particularly in the data center sector, is strongly preferred.
• Background in facility site reliability engineering, infrastructure engineering, data center operations, or mission-critical facilities operations is preferred.
• Experience with incident tracking, alerting, and observability tools such as PagerDuty, ServiceNow, Jira, Datadog, Prometheus, or Grafana is preferred.
• Experience in hyperscale or colocation data center environments and with external hardware or facility vendors is preferred.
• Formal training or certification in incident command, ITIL, service management, or related operational disciplines is a plus.
• Ability to work safely in active data centers and industrial environments, with or without reasonable accommodation.
• The role may require on-call incident response, site engagement, operational reviews, and travel as business needs require.

• Lead responses to critical incidents affecting OCI data center infrastructure, including compute, storage, network, platform, and facility-dependent services.
• Maintain incident timelines, decision logs, action plans, and stakeholder communications throughout each incident.
• Provide concise, accurate updates to technical teams, operational leaders, and executive stakeholders during incidents and recovery.
• Coordinate with Site Operations, Infrastructure Engineering, Network Engineering, Reliability Engineering, Security Operations, and external vendors across infrastructure layers.
• Lead post-incident reviews and root cause analysis for major or recurring events, and ensure corrective actions are assigned and tracked through completion.
• Analyze incident data, operational trends, and recurring failure patterns to identify systemic reliability risks and prioritize improvements.
• Improve incident-management processes, escalation paths, response playbooks, and operating rhythms with technical support and engineering teams.
• Develop and maintain operational runbooks, incident command standards, and communication templates to support disciplined, repeatable responses.
• Support automation, monitoring, observability, and health-reporting improvements that reduce detection and restoration times.
• Track and report operational metrics, including time to detect, mitigate, and resolve incidents, as well as recurrence.

• AI
• Cloud
• Datadog
• Grafana
• Hardware
• Incident Management
• Support
• ITIL
• JIRA
• Network
• Oracle
• PagerDuty
• Prometheus
• Security
• ServiceNow

More:

We are partnering with hackajob to connect professionals with Oracle. As a Lead Principal Incident Manager, you will be a senior individual contributor and operational leader supporting critical Oracle Cloud Infrastructure (OCI) data center services. This is a full-time, on-site role at our Nashville, Tennessee offices, with a minimum of 25% travel; relocation assistance may be available under Oracle policy. The role supports mission-critical cloud infrastructure and brings the opportunity to contribute to service availability and customer trust across regions. You will work with experienced engineering, operations, and reliability teams in a rapidly scaling hyperscale cloud environment that values safety, accountability, disciplined execution, and continuous improvement. We offer internal mobility, role-based technical training, and career development opportunities. The stated U.S. hiring range is $110,200–$234,600 annually, with possible bonus, equity, and compensation deferral, and compensation depends on factors including skills, experience, market conditions, and location. Our U.S. benefits package includes medical, dental, and vision coverage; disability and life insurance; flexible spending accounts; commuter and parking benefits; a 401(k) plan with company match; paid time off, holidays, and sick leave; parental leave; adoption assistance; an employee stock purchase plan; financial planning and group legal services; and voluntary insurance options.

last updated 42 week of 2026