Communications Specialist- Concord, NC

Job Description

Job Description

Position Summary:
McIntyre Elder Law is seeking a warm, energetic, and highly organized Communications Specialist to serve as the first point of contact for our clients and community. This role is ideal for a people-centered professional who excels in communication, thrives in a fast-paced environment, and brings a bright, positive personality to the workplace each day. You will support clients through the intake and onboarding process, assist with fee collections, and ensure smooth communication between clients and our case management team.

Key Responsibilities:
• Answer and route incoming phone calls with professionalism, clarity, and friendliness.
• Conduct daily in-office meetings with new clients to review fee agreements and guide them through the initial steps of the legal process.
• Handle legal fee collection and maintain accurate payment records.
• Set up new client files, ensuring all necessary documents are complete, organized, and ready for case management.
• Serve as a communication bridge between clients and case managers by relaying updates, gathering needed information, and ensuring nothing falls through the cracks.
• Provide top-tier customer service with patience, empathy, and a solutions-focused mindset.
• Maintain a polished, upbeat, and welcoming presence in all client interactions—both in person and over the phone.
• Support the administrative flow of the office by assisting with scheduling, email communication, and basic office tasks as needed.

• Assist with firm-hosted seminars at least once per month. Seminars are typically held on weekday evenings or Saturday mornings.

Qualifications:
• Strong interpersonal communication skills; able to build rapport quickly and professionally.
• Prior experience in customer service, administrative support, legal intake, or related fields preferred.
• Ability to manage multiple tasks while maintaining attention to detail.
• Comfortable discussing fees, collecting payments, and explaining legal service steps.
• Positive, bright personality with the ability to put clients at ease during stressful moments.
• Proficiency with basic office software and willingness to learn firm-specific systems.
• Dependable, punctual, and committed to providing a high-quality client experience.

Why Join Us:
At McIntyre Elder Law, you will be part of a team that values compassion, professionalism, and genuine client connection. This role allows you to make a meaningful impact each day while working in a supportive, client-focused environment. \nCompany Description

At McIntyre Elder Law, we’re dedicated to assisting North Carolina and South Carolina families, seniors, and their loved ones as they plan for the future.

Company Description

At McIntyre Elder Law, we’re dedicated to assisting North Carolina and South Carolina families, seniors, and their loved ones as they plan for the future.