Front Desk Supervisor

Front Desk SupervisorThe Front Desk Supervisor is responsible for overseeing daily front desk operations to ensure efficient workflow and the delivery of exceptional guest service. This position provides leadership, guidance, and support to front desk staff while actively participating in guest service functions, including registration, checkout, reservations, and issue resolution.Essential Duties And ResponsibilitiesThe following duties are representative but not all-inclusive:Supervise and coordinate daily front desk operations, ensuring compliance with established policies and procedures.Provide leadership and direction to Front Desk Agents, including training, coaching, and performance support.Deliver and model exceptional guest service standards at all times.Assist guests with check-in, check-out, reservations, and general inquiries as needed.Resolve guest concerns and complaints in a timely, professional manner; escalate issues when appropriate.Ensure accuracy in guest accounts, billing, and financial transactions, including cash handling and credit card processing.Maintain working knowledge of reservation systems, including individual bookings, group reservations, and third-party channels (OTAs/IRMs).Monitor and ensure completion of daily shift tasks, checklists, and opening/closing procedures.Assist in scheduling staff, managing shift coverage, and adjusting staffing levels based on occupancy and operational needs.Communicate effectively with other departments to support overall property operations and guest satisfaction.Maintain up-to-date knowledge of property amenities, services, local attractions, and events.Support management in performance evaluations, disciplinary actions, and team development initiatives.Ensure compliance with company policies, safety standards, and applicable regulations.Perform all Front Desk Agent duties as required.Perform other duties as assigned.Supervisory ResponsibilitiesSupervises Front Desk Agents, including assigning work, monitoring performance, providing feedback, and supporting employee development in accordance with company policies.QualificationsEducation:High school diploma or equivalent required; additional hospitality or business education preferredExperience:Minimum one (1) year of front desk or guest service experience required; prior supervisory experience preferredSkills and Competencies:Strong leadership and interpersonal skillsExcellent customer service and conflict resolution abilitiesEffective communication skills (verbal and written)Basic computer proficiency, including Microsoft Office and property management systemsKnowledge of cash handling and basic accounting practicesStrong organizational skills and attention to detailAbility to manage multiple priorities in a fast-paced environmentPhysical RequirementsAbility to stand for extended periods (up to 8 hours per shift)Manual dexterity to operate office equipment, including computers and phonesAbility to lift and/or move up to 50 pounds occasionallyAbility to walk between multiple buildings throughout the shiftWork EnvironmentWork is performed in both indoor and outdoor settings as requiredExposure to varying weather conditions, including cold, snow, and ice during winter monthsFast-paced hospitality environment with frequent guest interactionWork Schedule And HoursSchedule may include mornings, evenings, weekends, and holidaysOvertime may be required based on business needs and will be paid in accordance with California law for non-exempt employeesWork schedules are subject to change based on operational demandsCompensationPay range for this position: $24.00 – $27.00 per hour, depending on experience and qualifications.CertificationsCPR/First Responder CertificationCompletion of required workplace training, including Sexual Harassment PreventionBenefitsInsurance - Health, Dental & LifeBonus ProgramPaid VacationProfit Sharing PlanPool, Gym & Recreation UseEmployee Meeting Space Rental DiscountsEmployee Lodging Rates and Friends and Family RatesEmployee Shift Meals and Food DiscountsShared Gold Pass for California Ski ResortsAbout UsWhether you are a long-term Lake Tahoe resident or relocate here as a skier, nature lover, adventure seeker, or to be a part of the community, Granlibakken is about connecting with what moves you. Today, these 74 wooded acres are family owned and just as picturesque as they were 100 years ago. We still see shy bears and other wildlife on occasion. And we still regularly hear the call of the wild. Over the years, the only real change around here has been the number of passions and opportunities to pursue. Granlibakken Tahoe is a beautiful work setting with a great team of dedicated employees. The resort offers many great benefits to their employees and customers including lodging, conferences, weddings, special events, yoga and wellness retreats. On property activities include a ski and sled hill, pool, tennis courts and a tree top ropes course. We look forward to bringing on new employees that share in the love of the history and vision at Granlibakken Tahoe.Please visit our careers page to see more job opportunities.