Field Service Technician

About the Role

Are you looking for more than just a job—a place where your contributions make a real impact, and your success is shared with your team? At Cogent , Inc. an employee-owned company , we’re proud to offer exactly that. We’re seeking an enthusiastic, dependable, hardworking individual to join our field service team responsible for rotating equipment installation, service and repair for our valued customers. If you're driven by a combination of technical passion, problem-solving skills, and a desire to help others, this could be the perfect opportunity for you! This position is based out of our Riverside, MO facility.

What You’ll Do

As a Field Service Technician , you will play a mission-critical role in keeping our customers up and running! You’ll use your technical expertise, analytical abilities, and problem-solving skills to diagnose and repair equipment to bring positive results for customers while maintaining the highest quality standards.

Key Responsibilities:

• Work alone or as a team to service and maintain various types of rotating equipment typically found in the water and wastewater industry. Frequently working under tight deadlines in the field and/or service center.
• Assist in planning, installation, repair and troubleshooting of new or modified installations for mechanical and or electrical systems.
• Utilize technical repair reports to accurately document all aspects of the repair estimate, repair and failure diagnosis, including part numbers, part descriptions, estimated labor hours, actual labor hours, and documentation of work performed to ensure customer satisfaction.
• Work as an "Emergency Responder" on a rotation as necessary. Must be able to travel on short notice and work outside of normal business hours when necessary.
• Uphold all safety practices and procedures as detailed in the company safety manuals.
• Continuous learning of products, applications, technology, market conditions and competitive advantages.

Skills & Qualifications

Required:

• High school diploma or GED
• Desire and ability to work in a fast-paced and continuously changing field
• Ability to work overtime on short notice
• High level communication and organization skills, as well as a positive attitude towards customer service

• Solid basic computer knowledge
• Works well independently or with a team

• Ability to manually lift and maneuver heavy objects, parts, equipment, and materials
• Ability to work under little supervision

• Customer-first attitude

• Ability to work outdoors under extreme weather conditions
• Adaptable and comfortable with changing environments and protocols, understanding that other duties might be required

Preferred:

• Degree from a Technical or Vocational school in Mechanics or Electronics
• Previous experience in installation, maintenance, and repair of submersible pumps or other rotating equipment generally found in water and wastewater facilities
• Previous experience in the installation and repair of pumps and piping systems
• Ability to learn and troubleshoot electrical control systems

Why Work With Us?

At Cogent, you’re not just an employee—you’re an owner . Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.

We Offer

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• Medical, Dental, Vision & Life Insurance
• Generous PTO, Paid Holidays & Volunteer Time Off
• Career Development & Advancement Opportunities
• A Culture That Values Innovation, Collaboration, and Respect

Make Your Mark with Cogent

This is more than just a job—it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.

Apply today and help us build something exceptional—together!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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