Delivery & Tech Lead

Role Description

As part of Index’s recent acquisition, we are seeking a Delivery & Tech Lead to guide the newly integrated company through its next phase of growth and technical maturity. This leader will bring deep technical expertise, strong delivery discipline, and drive AI-adoption while ensuring high-quality execution across all client engagements.

The ideal candidate is a technical authority with excellent client-facing communication skills—someone who brings credibility in technical discussions, can translate complex solutions clearly, and supports our sales and account teams on calls without actively engaging in cold selling. Your presence will help reassure clients, align expectations, and accelerate trust.

Key Responsibilities

• Technical Authority in Client Engagements
  • Join client calls as the senior technical representative—bringing credibility and clarity.
  • Translate business requirements into technical approaches and validate feasibility.
  • Provide architectural guidance, high-level solutioning, and delivery insights.
  • Support commercial teams with expert input without doing outbound prospecting or cold sales.
  • Build long-term trust with clients by demonstrating competence, transparency, and reliability.
• Delivery Governance & Process Excellence
  • Establish and optimize delivery processes, SDLC workflows, QA frameworks, and engineering standards.
  • Introduce consistent methodologies across teams (Agile/Scrum/Kanban, DevOps practices, release management).
  • Ensure predictable, high-quality project delivery with strong KPIs and performance metrics.
  • Drive continuous improvement, operational efficiency, and scalability.
• Strategic Technology Leadership
  • Drive the technical vision aligned with AI as a core strategic lever.
  • Introduce modern architectures, tools, and engineering practices, ensuring AI readiness at both the infrastructure and process levels.
  • Ensure scalability, performance, and security across delivery, with a forward-looking approach to emerging AI technologies.
  • Support integration between the acquired company's technology stack and Index's processes, including evaluation of AI tools that drive efficiency and competitive advantage.
• Cross-Company Collaboration
  • Work closely with Index leadership, Sales, HR, Operations, and RevOps to align goals.
  • Ensure a smooth integration into Index’s culture, delivery model, and operational standards.
  • Serve as the bridge between business strategy and technology execution.

Qualifications

• A seasoned technology leader who has scaled engineering organizations in outsourcing, software development, or delivery-focused environments.
• Strong technical foundation with the ability to speak confidently across architecture, engineering, and delivery.
• Commercially aware and able to support sales conversations by building trust—not selling.
• Strong operational mindset with experience implementing processes, KPIs, and delivery governance.
• Able to lead through integration and change in a newly acquired environment.
• Minimum 10 years of senior management experience in delivery and operational leadership roles.

Benefits

• Competitive salary and bonus structure, with participation in the share-based compensation program.
• Possibility of working remotely.
• Flexible location arrangements, with expectations for travel.