Store Manager

Store ManagerMerrillville Ace Hardware is seeking a hands-on Store Manager who will take ownership of store operations, drive sales, and lead a team focused on delivering an outstanding customer experience. This is a full-time, leadership role ideal for someone with a retail management background and a passion for community-based service.Key Responsibilities:Store Operations & Leadership- Manage daily operations including opening/closing, merchandising, and customer service- Lead and support the team to meet sales goals, control costs, and drive overall store performance- Ensure the store is fully stocked, clean, organized, and "Customer Ready" at all timesCustomer Experience- Promote a culture of service and ensure every customer has a positive in-store experience- Resolve escalated customer issues promptly and professionally- Oversee the implementation of Ace Rewards and other promotional programsTeam Management- Train, and develop store associates- Delegate daily responsibilities and set clear expectations- Motivate the team through coaching, feedback, and accountabilityInventory & Merchandising- Maintain accurate inventory counts and manage product replenishment- Execute seasonal floor sets, promotional signage, and end cap displays- Monitor shrink and implement best practices to reduce lossMaintenance & Safety- Oversee store appearance, repairs, and preventative maintenance- Ensure safety protocols and company standards are followedQualifications:- High school diploma or GED required; college preferred- 2+ years of retail management experience, hardware knowledge a plus- Strong leadership, time management, and communication skills- Ability to lift 50 lbs and be on your feet for extended periods- Proficient in retail systems and POS technology (Eagle, Acenet, etc.)Why Join Us?We're a locally owned and operated Ace Hardware committed to serving our community. If you're ready to run a store like it's your own, we'd love to meet you.