International Travel Process Analyst

Supported Client/Agency: Department of Homeland Security (DHS) / Cybersecurity and Infrastructure Security Agency (CISA)
Description
Chimera Enterprises is seeking an experienced International Travel Process Analyst.  The ideal candidate will have substantial experience in process management, travel administration, and customer service within a structured Federal or large organizational environment. The International Travel Process Analyst will manage, refine, and support CISA’s comprehensive international travel process. This role is dedicated to providing customer-centric guidance to CISA personnel, ensuring compliance with travel policies, and transforming travel data into strategic reports for agency leadership.
Mission
To ensure the seamless, compliant, and efficient execution of CISA's international travel operations. By providing expert guidance to travelers and managing robust workflow processes, this role enables CISA personnel to conduct critical international engagements effectively while ensuring leadership has visibility into global travel trends and outcomes.
Clearance Level Required: Public Trust
JOB DESCRIPTION AND RESPONSIBILITIES:

• Manage and refine CISA’s end-to-end international travel process, continuously improving procedures, forms, workflows, and policy guidance for travelers.
• Provide proactive, customer-centric support to CISA personnel planning or conducting international travel, including answering complex questions, explaining policy requirements, and assisting with travel system navigation.
• Coordinate the efficient collection, review, and distribution of post-travel trip reports, ensuring they are properly recorded, securely stored, and made readily available for agency analysis.
• Develop, update, and maintain comprehensive guidance materials, Frequently Asked Questions (FAQs), and information session content to ensure all staff understand current travel policies and processes.
• Support the creation of strategic reports and briefing materials that identify travel trends, compile statistics, and utilize graphics/charts for leadership review.

• Strong background in process management, workflow optimization, and travel administration within a complex organizational structure.
• Exceptional customer service and communication skills, with a proven ability to guide users clearly through complex administrative and logistical procedures.
• Comfortable working extensively with administrative records, standard operating forms, and automated workflow tools.
• Ability to synthesize travel data into clear, visually appealing statistical reports and trend analyses for senior leadership.

• Education: Bachelor’s Degree in Business Administration, Management, Communications, or a related field (or 4 additional years of experience in lieu of a degree).
• Experience: 4 to 8 years of relevant experience in process management, travel administration, or customer service in a structured environment, preferably supporting Federal or large organizational travel or workflow processes.
• Clearance: Eligibility for and ability to maintain a Public Trust suitability determination.
• Location: Primarily at the Government facility in Arlington, Virginia (NCR), with potential telework options as required by the agency.