Front Desk Agent

Front Desk Agent Job Category: Front Office Part-Time On-site TownePlace Suites Denver Downtown 685 Speer Blvd Denver, CO 80204, USA Description Company Overview: SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. Benefits: We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more. Essential Job Functions: Provide our guests with the best-in-class service while being engaging, and thoughtful Ensure timely response to guest questions and requests Check-in and check-out guests efficiently Promptly and professionally answer incoming phone calls Enjoy multi-tasking Resolve guest concerns with attentive service recovery Hotel Specific: Hourly wage: $19.29 - $19.50 Flexible schedule to include AM ( 6am - 2pm) & PM (2pm - 10 pm) shifts required. Physical Demands: Ability to exert up to 10 pounds of force Primarily standing for working shift Qualifications: Education: High school diploma or its equivalent Experience: One year of Front Desk experience in hotels preferred One year of experience working in customers service or a guest-facing role required Confident utilizing MS outlook, Word, and Excel Previous experience with FOSSE PMS systems a plus. Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.