Field Service Technician II

Job Title: Field Service Technician II

Job Description:

Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day.

Trystar's team members are our most important asset, and this position plays a critical role in achieving our strategic objectives. As a Field Service Technician II , you will travel to customer sites and perform troubleshooting, maintenance, and repair activities on Trystar equipment. The Field Service Technician II will work directly with customers and installers in the field and provide various field service activities for Trystar's offerings from commissioning, planned maintenance, equipment upgrades, troubleshooting, and repair.

We are looking for people who believe in our guiding principles and values of:

• Safety - We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity - We're honest, transparent, and committed to doing what's right.
• Customer focus - We have relentless focus on our customers and their success.
• Right with speed - We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other - We're a team. We show up for each other and we know that through teamwork we achieve greatness.
• Champion change - We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey - We create an environment where our team feels appreciated and has fun along the way.

In this role you will get to:

• Serve as person-in-charge for high and low voltage maintenance, retrofit, and small-scale commissioning projects; support of large-scale commissioning jobs
• Perform advanced troubleshooting and corrective maintenance independently
• Execute electrical testing and diagnostics using appropriate equipment
• Lead IR scanning, repairs, and inspection activities
• Support larger commissioning efforts led by senior technicians
• Provide on-the-job training and mentorship to Level 1 technicians
• Interface directly with customers to resolve issues and communicate status
• Document service work and provide technical feedback for continuous improvement
• Train and mentor Level 1 technicians
• Support of all other field activities

Scope and Autonomy:

• Works independently on most assignments
• Leads defined service jobs and tasks
• Makes real-time decisions within established procedures

Job Requirements:

• Strong electrical troubleshooting and diagnostic capability
• Ability to interpret complex schematics and specifications
• Proficiency with electrical testing equipment
• Excellent communication, problem solving, and organizational skills
• Must be a team player, willing to work with others in a fast-paced environment
• Intermediate/advanced computer skills
• This is a field-based role and requires regular travel to customer sites. Travel may include local, regional, national, and cross-border work depending on project requirements. Technicians must be willing and able to work on-site for extended periods, including rotational schedules, shutdowns, commissioning windows, emergency service calls, and remote project locations.
• 3-5+ years of field or industrial electrical experience
• Electrical Apprentice, Electrical Journeyman, CET, EIT, ASCT required