Full-Time Team Member

Summary

Under the general supervision of the Management Team, the Team Member is responsible for providing industry best customer service for all internal and external customers. Duties include working on the front end (Cash Register / Sales Floor) and back end (Kitchen / Stockrooms).

Duties/Responsibilities:

• Greets customers as they enter the store in a friendly and positive manner.
• Provides best in class customer service; doing their best to answer questions and resolve complaints, escalating to management when necessary.
• Responsible for the operation of the cash register, cash handling, and making change.
• Receives merchandise; restocks shelves, coolers, and freezer items.
• Displays merchandise in accordance with established policies and procedures; maintains merchandise display per company standards.
• Follows all safety rules, maintains a safe work environment by keeping the store clear of debris, stumbling hazards, wet floors, etc.
• Performs general housekeeping and is responsible for general cleanliness of interior and exterior of the store.
• Performs general snow removal as needed.
• Responsible for checking in vendor deliveries.
• Works kitchen shifts as requested.

Education

• The preferred requirement is a High School Diploma, GED or suitable equivalent.

Requirements

• Three months' related experience in cash handling, cashiering preferred.
• Be able to successfully pass a background check and pre-employment drug screening.
• Must obtain WI Class and WI Tobacco Check certificate prior to the first scheduled shift on the cash register.
• While a valid WI drivers license is not a condition of employment, it is preferred.
• Have excellent people skills.
• Has to be available to work flexible shifts and extended hours.
• ServSafe Certification Preferred.
• Must stand for extended periods of time.

Skills and Experience

• Knowledge of basic cash management procedures
• Knowledge of retail floor sales techniques
• Knowledge of occupational hazards and safety practices
• Basic mathematical skills
• Knowledge of store products
• Knowledge of POS systems and processes
• Ability to communicate effectively in the English language both verbally and in-writing.
• Ability to understand and follow oral and written instructions
• Excellent customer service and communication skills
• Ability to lead, train and establish a high level of customer service within the department
• Merchandising skill is a plus

Working Conditions

While performing the duties of this job, employees regularly are required to stand, use hands to handle, feel, reach with hands and arms, talk and hear. The employee is frequently required to walk. The employee is occasionally required to sit and stoop, kneed, crouch or crawl. The employee must frequently lift and/or move to 30 pounds and occasionally lift and/or move up to 50 pounds. Work is generally performed in an interior work environment and kitchen area with exposure to heat, fumes and steam. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts will be required. There is frequent interaction with the public.