ISP Customer Service Representative

Primary Responsibilities Answer inbound calls, chats, and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video, and connectivity issues, and answer questions to ensure an optimal customer experience. Assist callers with billing questions, bill payment, service sign‑ups, and the promotion and upsell of service offerings. Communicate via phone, chat, email, and other means in an efficient, friendly, courteous, and helpful manner. Access information from multiple sources using various computer applications. Analyze and resolve issues according to specific client requirements. Work in a fast‑paced call center setting. Accurately document details of support with proper information. Follow standard policy and procedure for performing specific services. Provide clear and effective communication, building a positive rapport with different types of customers. Create relationships by partnering and collaborating with peers, supervisors, and higher-level service center personnel to answer complex customer questions. Follow up and educate customers on all inquiries that were not immediately resolved. Maintain a high level of professionalism in all correspondence and customer interactions. Perform other duties as assigned. Skills & Qualifications Top Skills: Windows 10, Windows 7, call center support, and troubleshooting. Must have excellent phone etiquette skills. Must possess fast computer skills to maneuver through many systems simultaneously. Must be able to digitally multitask with multiple screens, tools, and tabs. Tech-savvy: Ability to talk, type, and listen simultaneously. Experience level: Entry Level. Additional Details Schedule: Candidates must be open to working at least one weekend day (Saturday or Sunday). Training: Monday - Friday, 9:00 AM - 5:30 PM Eastern (4 weeks of training). Location: Fully remote (Contract to Hire position based out of Cedar Rapids, IA). Pay: $15.50/hr. Application Deadline: June 19, 2026. Pay and Benefits The pay rate is $15.50/hr. Medical, dental, and vision Critical Illness, Accident, and Hospital coverage 401(k) Retirement Plan (Pre-tax and Roth) Life Insurance (Voluntary Life & AD&D) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation, or Sick Leave) About TEKsystems We are partners in transformation, helping clients activate ideas and solutions. As an industry leader in Full‑Stack Technology Services and Talent Services, we work with over 6,000 clients, including 80% of the Fortune 500. TEKsystems is an equal opportunity employer. We may use Artificial Intelligence (AI) to support parts of our hiring process. #J-18808-Ljbffr