Overnight Operations Manager

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today’s leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10billion of commerce annually through its fulfillment, warehousing, transportation, and operator‑built software suite including OMS, Pre‑ and Post‑Purchase, and WMS platforms. About the Operations Manager: Stord is looking for an Operations Manager with strong communication skills and experience as a leader of leaders. This person must be able to lead others through effective decision making and demonstrate a sense of responsibility in leading a team that supports the execution of all processes and procedures related to inventory accuracy, including performing warehouse bin accuracy and maintaining inventory shrink. They possess a strong ability to utilize Order Management System and various types of material handling equipment. What You’ll Do Responsible for day‑to‑day operations for the entire fulfillment center, including inbound flow, put‑away, outbound, B2C and B2B, and returns. Lead and develop a team of Area Managers, operations leads, and warehouse associates to deliver on daily goals. Set and maintain all operational KPIs – warehouse location accuracy, dock‑to‑stock, outbound SLA, order productivity, personnel productivity. Oversee inventory accuracy and support quality assurance activities related to the ICQA process area, including compliance with applicable SOPs, audit readiness, and adherence to GMP standards where required. Manage budgeting and payroll (operational P&L). Schedule and staff to plan. Ensure operational success during new client launches. Develop and coach all Area Managers, Leads, and associates. Partner with cross‑functional teams including industrial engineering, solutions engineering, customer quality, and implementations. Work closely with support staff (HR, Safety, Customer Service, other Ops Leaders) to drive results. Address operational and personnel issues affecting the functional area. Perform additional duties as assigned. What You’ll Need Minimum 5 years experience in a high‑volume direct‑to‑consumer environment in a manager‑level role or higher. Experience leading salaried teams of 5 or more. Experience leading teams of 60 non‑exempt or more. Experience running and leading a highly technical operation, including automation. Experience working in a 200k‑sq‑ft facility or larger. Experience leading or being a direct contributor in operational startups or change‑management projects. Experience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective. Advanced knowledge of Excel. Bachelor’s degree or relevant experience. Previous leadership experience. Strong organizational and time‑management skills, driving tasks to completion. Excellent communication and interpersonal skills. Ability to transport up to 20 lbs and perform basic mathematical calculations. Ability to constructively work under stress and pressure when faced with high workloads and deadlines. Experience with relevant material handling equipment (e.g., forklifts). Comfortable working in a distribution center environment, including varying heights, temperatures, and consistent noise levels. Bonus Points Bilingual (Spanish and English). Proficiency with Microsoft Office Suite. A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or a related field. Experience with process improvements (Lean Six Sigma and/or Kaizen). We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E‑verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr