Front of House- Solon

Job Description

Job Description

Summary/Objective 

Our Front of House team is accountable for providing amazing experiences for our guests. This is achieved through what we call Relentless Hospitality. Our Front of House positions should exuberate our hospitality standards, listed below. If you read them and get excited about creating this kind of culture with a really great group of people- please apply to join the team! 

Big Grove Hospitality Standards

1. I do what it takes to be successful in our culture, standards, and values. 

2. I assist my teammates, stepping out of my primary duties when necessary, to make them more effective. (Enrich the life next to you)

3. I am empowered to deliver Relentless Hospitality.

4. I know every guest and team problem is an opportunity to make LASTing connection. LAST - Listen, Acknowledge, Solve, Thank.

5. I focus my attention on each person within 20 feet. I smile, make eye contact, and appropriately acknowledge each person within 10 feet. I greet any person within 5 feet. (5/10/20)

6. I am the greatest host of the greatest house party. I say hi, bye, and thank you until it’s weird. (Host the greatest weirdest house party)

7. I let people know what I can do, not what I can’t do. (Don’t Stop, Get it, Get it)

8. I am proud and responsible for: 1. My professional appearance, language and behavior. 2. Our safe, clean, and beautiful place. (Look and be phenomenal)

9. I know sometimes a guest or teammate may not be right, but I take charitable actions to ensure they remain my guest or teammate. (Be generous with your spirit)

10. I prepare properly to get stuff done and deliver gold medal work. (Preparation + GSD = Gold)

11. I know problems are just opportunities. They are waves to ride together to success. I see my teammates and can get on my board. (Waves crush you, unless we surf together.)

12. I create connections so I can give, take, and share directions. (ABCD - Always Be Collecting, Creating, and Connecting the Dots)As a standard, Front of House employees are hired for and will learn all aspects of what it takes to run a successful service. You may have more than one primary role. Our FOH roles include: bartender, server, host, merch utility, shift manager, and runner. Specific role opportunities are based on experience, knowledge and core value competencies.

Core Values

Big Grove only hires and retains people who exhibit our core values. Our Core Values are:

1. Set the Tone

2. Thirst for Improvement

3. We Care

4. Practice Candor

5. Passion Driven

You will be given a culture deck explaining these core values. The goal of our culture deck is to show you who we are as a company, and then you can decide if you personally align with us and are excited to begin a career here. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Every FOH position has slightly different job duties. Here are the top for each role:

1. Bartender

   1. Delivering Relentless Hospitality to all guests seated at the bar is fundamental to this role. From the initial welcome to close out- you are accountable for the experience of that guest. 

   2. Responsible for preparing and serving a variety of beverages for the bar and restaurant. Ensure that drinks are made accurately and consistently according to recipes, correct glassware is being used and that it is clean, and beers are being poured properly.