Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for providing exceptional customer service to patients regarding their billing inquiries, payments, and account information. This position handles a high volume of incoming calls and in-person visits, ensuring all inquiries are resolved accurately and in a timely manner. The role requires strong attention to detail, excellent organizational skills, and the ability to multitask in a fast-paced environment. Representatives are expected to meet established productivity and quality standards that support overall department goals and performance metrics.

Key Responsibilities:

• Patient Assistance & Communication
• Account Review & Accuracy
• Financial Assistance, Payment Posting, Payroll Deductions, & Credit Balance Review