IT Technician

Field Support EngineerIT Support Administrator - Manufacturing - Onsite in Paris, IL - W2 Only - $25/hr-$30/hrCandidates must be able to work on the client's W2 with a vendor or employerCandidates must be able to work onsite in Paris, IL from day 1Field Support Engineer at Apex SystemsAre you passionate about technology and eager to make a significant impact in a dynamic manufacturing environment? Apex Systems is looking for a Field Support Engineer to join our team and provide top-notch technical support to our end-users. If you have a strong IT background and a basic understanding of OT systems, this role is perfect for you!Why Join Us?Innovative Environment: Work with cutting-edge IT and OT systems in a fast-paced manufacturing setting.Professional Growth: Opportunities for continuous learning and career advancement.Collaborative Culture: Engage with internal and external stakeholders to optimize IT/OT systems across multiple sites.Key Responsibilities:Technical Support: Provide Level II support for IT and OT systems, resolving hardware, software, and network issues.User Training: Conduct training sessions on IT and OT applications and tools.System Administration: Manage user accounts, access control, security configurations, and software updates.Collaboration: Work with stakeholders and vendors to identify and implement IT/OT solutions.Documentation: Maintain accurate records of IT and OT assets, configurations, and procedures.Incident Management: Log and track incidents and service requests, ensuring timely resolution.Infrastructure Maintenance: Assist in setting up and maintaining IT and OT infrastructure, including networks, servers, and OT devices.Security: Collaborate with security teams to implement and maintain security measures.Continuous Improvement: Propose and support enhancements to IT/OT processes and system performance.Vendor Management: Manage relationships with external vendors for support and maintenance services.Compliance: Adhere to company policies and compliance requirements.Qualifications:Education: Degree in IT, Computer Science, Engineering, or 2+ years of IT support experience.Experience: Preferably in OT support within a manufacturing environment.Technical Skills: Strong knowledge of IT and OT systems, hardware, software, and networking.Problem-Solving: Proficiency in troubleshooting and resolving technical issues.Communication: Excellent interpersonal skills for training and educating end-users.System Administration: Experience with user management, software updates, and edge device administration.Network Knowledge: Understanding of network infrastructure and cybersecurity principles.Integration Skills: Familiarity with IT/OT integration and data exchange protocols.Hardware Knowledge: Knowledge of computer hardware, including legacy systems, is a plus.Microsoft 365 Proficiency: Skilled in Outlook, OneDrive, Excel, PowerPoint, and SharePoint.Independence: Ability to work independently and manage multiple tasks.Travel: Must have a valid driver's license and be willing to travel up to 25%.Ready to Apply? Join Apex Systems and be part of a team that values innovation, collaboration, and professional growth. Apply now and take the next step in your career!