IT Business Process Improvement Analyst - SECRET Clearance

Req ID: 385094

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Business Process Improvement Analyst - SECRET Clearance to join our team in Arlington, Virginia (US-VA), United States (US).

Job Summary:

The Businss Analyst delivers journeyman-level support across all Performance Work Statement (PWS) areas, including process documentation, meeting facilitation, action tracking, reporting, data-call coordination, and cross-functional analysis. This role supports Agile development, infrastructure, and engineering initiatives, ensuring business-level requirements and analysis are provided for all new and enhanced software application projects. The Analyst enhances current Business Process Improvement (BPI) efforts, and helps define, develop, and institutionalize business process standards, templates, procedures, diagrams, and guidelines—especially in relation to SAFe Lean-Agile, SCRUM Project Management, Team Foundation Server workflow, and engineering frameworks using Enterprise Service Management tools.

Job Duties:

• Enhance product and service quality through feedback, mentoring, and continual process improvement.
• Define, develop, and institutionalize standards for consistent, measurable performance across the organization.
• Conduct process improvement initiatives, perform routine internal audits, and ensure compliance with established standards.
• Utilize customer, industry, and business trends to meet project objectives.
• Validate and improve procedures and processes, analyze information and situations, and implement actions to ensure project objectives are achieved.
• Provide feedback, mentoring, and training to staff to improve processes, services, prevent defects, and refine standards; support special projects and tasking.
• Identify, define, and institutionalize business process standards, templates, policies, and guidelines for Agile and Waterfall project frameworks.
• Provide analytical, planning, and implementation support for performance measurement, metrics analysis, and process improvement. Assist with preparation and presentation of technical, management, and operational briefings, data calls, and reports.
• Apply expertise in ITIL implementation and reporting, IT chargeback model development, and marketing IT enterprise-wide support services.
• Conduct business analysis to assess, validate, and document stakeholder needs for projects at any stage of the Software Development Life Cycle (SDLC) or Systems Engineering Life Cycle.
• Provide technical liaison support for development and engineering teams using Agile methodologies.
• Support technical liaison in meeting business and operational needs of stakeholders, prepare technical artifacts, and assist Technical PM with integrated business and technical WBS&S and other project management activities.
• Assess, manage, track, report, streamline, and support Agile deployment of agency IT systems and services for business and technical stakeholders.
• Work with Government PM to refine scope and coordinate project information with agency components and stakeholders.
• Develop, analyze, maintain, and document business needs assessments and requirements for development and enhancement initiatives.
• Prepare business analysis and needs assessments in formats such as Epic Trees, User Stories, COAs, workflow diagrams, surveys, tables, charts, and spreadsheets.
• Collaborate with Project Managers and stakeholders to document context, scope, non-functional needs, infrastructure, privacy, performance, and availability requirements.
• Facilitate stakeholder sessions to analyze and document functional business needs, recommend improvements, and document information for enhanced stakeholder services and strategic business decisions.
• Ensure all analysis follows agency standard templates and guidelines.
• Provide weekly and monthly status reporting.
• Facilitate meetings, prepare agendas and briefings, present to stakeholders, document and distribute meeting minutes, and track actions.
• Support other PMO tasks as assigned.
• Demonstrate flexibility and ability to work collaboratively in a team environment.
• Exhibit exceptional organizational skills, multitask, and work under tight deadlines.
• Build and maintain partnerships with business and technical stakeholders.
• Self-starter capable of independent and leading work.
• Participate in project planning and schedule development/maintenance.

Tools, Methodologies, Frameworks: 

• MS Office Suite (Outlook, Word, Excel, PowerPoint)
• Microsoft Visio
• Microsoft Project
• MS SharePoint
• MS Power BI
• ServiceNow
• SAFe Lean-Agile Methodology

Basic Qualifications: 

• Minimum 6 years of experience utilizing IT-based applications for process improvement and reengineering methodologies to include:
  • Data analysis and modeling
  • Business method improvements on IT projects
  • Transition planning, introduction, and integration of new IT processes
  • Group facilitation and training for new IT processes
  • Key coordination between multiple process stakeholders and projects
• Active Secret Security Clearance 

Preferred Qualifications: 

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, Physical Science, or a technology-related discipline.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $96,492 - $144,738. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

#LI-NorthAmerica 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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