Trip Support Operations Manager

Job Title: Trip Support Operations Manager Company: Jetvia Location: Dallas, Texas, United States Jetvia has provided world class executive jet charter services for over 35 years, built on the pillars of safety, dependability, and transparency. We pride ourselves on delivering a refined travel experience that prioritizes the security and time of every guest. We believe in supporting our team members first so they are empowered to provide exceptional service to our clients. We operate with an ownership mindset where accountability is the standard and egos are left at the door. If you are a professional who values a safety first foundation and thrives in a culture of mutual respect, we invite you to help us lead the next chapter of our history. The Role The Trip Support Operations Manager leads all flight execution, scheduling coordination, and operational performance for Jetvia’s charter operation. This role owns back‑office execution, ensuring trips run efficiently, safely, and with minimal disruption while optimizing fleet utilization. The manager leads a team of 3 to 4 Trip Support and Scheduling specialists and serves as the operational connective tissue between Dispatch, Sales, Crew Scheduling, and Concierge. What You’ll Do Team Leadership and Scheduling Collaborate with management to build team schedules that ensure proper 7‑day coverage, balanced workload distribution, and high responsiveness across all shifts including evenings and weekends. Own accountability for weekend coverage gaps, workload optimization, and team wellbeing. Lead daily operations with clear accountability across Trip Support and Concierge teams. Support development, training, and scheduling for the Manager on Duty (MOD) program. Operational Optimization Optimize the aircraft schedule to reduce repositioning time and costs while maximizing aircraft utilization. Collaborate with Dispatch, Sales, and Crew Scheduling to improve overall operational efficiency. Improve usage of systems and technology including JetInsight, HelpScout, and Teams workflows; identify automation opportunities. SOP, Training, and Process Development Develop, improve, and maintain SOPs, training manuals, and operational checklists. Define and articulate cross‑functional roles and differences between Trip Support, B2B customer service, and Member Services. Conduct quarterly training sessions to standardize workflows and ensure consistency across all customer touchpoints. AOG and Disruption Management Develop and oversee the Jetvia AOG Response Process, including War Room coordination for delays, diversions, and emergency situations. Establish clear department lead accountability across Dispatch, Crew Scheduling, Sales, and Trip Support. Ensure real‑time communication protocols are followed, including customer‑first communication and clear recovery plans covering repair, recovery aircraft, delay, and cancellation. Train team members to handle disruptions with confidence, urgency, and professionalism. Financial and Quality Oversight Monitor and improve trip accuracy across itineraries, billing, and execution with a focus on error reduction. Track and report on operational KPIs including on‑time performance, AOG resolution time, and discount tracking. Required Education, Certifications, and Experience 5+ years of experience in private aviation, charter operations, or concierge/luxury service. Prior leadership or management experience required. Strong working knowledge of Part 135 operations, flight logistics, and scheduling. Experience managing IROPS and AOG events. Excellent communication and organizational skills. Ability to work varying hours including days, nights, weekends, and rotating holidays. Preferred Familiarity with JetInsight, HelpScout, or similar charter management platforms. Experience building SOPs and training programs from the ground up. Bachelor’s degree. Benefits Competitive pay and 401(k) match: dollar for dollar up to 3% of pay, and 50 cents on the dollar for the next 2%. Medical coverage: three plan options including a 100% employer‑paid High Deductible Health Plan, an 85% employer‑paid PPO, and Texas‑based HMO plans. Dental, vision, and life insurance included. Time off to support work‑life balance. EEO Statement ATI Jet, Inc. is an equal opportunity employer and reviews applicants without regard to race, color, religion, sex, age, national origin, handicapped, or veterans status. Employment with ATI Jet Inc. is contingent upon pre‑employment drug testing, background checks and post‑offer, job‑related physicals (when applicable). Employment will be conditioned upon a negative result of this test. If the applicant tests positive for illegal drugs, the offer of employment will be withdrawn. #J-18808-Ljbffr Professional Asian Pilots Association