Customer Support Specialist

The tinker-friendly part of this Customer Support Specialist job at Energy Excellence Group isn't the travel or the targets, it's how fast Call Center Operations compounds when done right. A mid-level seat in IA that values Help Scout, pays $57,000 - $81,000 for 3 years of it, and hands you the wheel early. Key Responsibilities Decode why IA buyers say yes and double down on it Sniff out the Help Scout gap that's leaking deals at handoff Pair Omnichannel Support insight with gut feel to rank the hottest leads Field objections on price the way a mid-level pro does it Read the sales marketing market and reposition the offer when it shifts Develop and execute multi-channel campaigns that drive qualified leads for Energy Excellence Group Identify and pursue new business opportunities throughout IA Stand up a Help Scout-driven scoring model the whole team believes What You'll Bring 3+ years owning outcomes, not just completing tasks Comfort owning a number that goes up or down because of you The kind of empathy that makes hard feedback land softly Demonstrated calm when a Davenport, IA client changes scope mid-stream Detail-oriented approach with a commitment to accuracy A portfolio that speaks louder than any line on your resume For all its endlessly-iterating ambition, Energy Excellence Group still operates like the scrappy Davenport startup that first cracked sales marketing years ago. Transparency is a habit, so roadmaps, tradeoffs, and even mistakes get shared openly. You bring the Time Management; we bring $57,000 - $81,000, a mentor, a benefits package, and the freedom to grow on your terms in Davenport. Our talent team is live and responsive, screening new resumes as they land. #J-18808-Ljbffr Energy Excellence Group