Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Annual bonus up to $20k based on performance
• Hiring bonus of $2000 when licensing is completed within 3 weeks
• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
Our agency has a long-standing reputation for developing skilled professionals who go on to build lasting, successful careers in the insurance and financial services industry. Whether you bring decades of experience or are just starting out and eager to grow, we provide the tools, training, and mentorship to help you thrive.

As a proud second-generation State Farm agent and lifelong Versailles/Woodford County resident, I’m honored to continue my family’s legacy of service. My father served this community as a State Farm agent for more than 30 years, and I take great pride in carrying that torch forward — helping our neighbors protect what matters most and prepare for the future.

I graduated from Union College with a B.S. in Mathematics, where I was also a member of the golf team. Outside the office, you’ll find me spending time with my wife, Dana and our two daughters, Jaid and Emma. I’m passionate about golf, all things bourbon, and giving back to the community that’s given so much to my family.

Our agency specializes in life insurance, home and auto coverage, relocations, and out-of-state transfers — all delivered with the personal attention and care that define who we are. If you’re looking for a place where you can grow, serve others, and be part of a team that values integrity and excellence, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jason Goh - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.